Adirondack Marine - Outstanding Service!!

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   I want to thank the entire team at Adirondack Marine for their participation and hospitality this weekend!!

Unfortunately my throttle cable decided to give up the ghost. Reid was my Perfect Pass throttle controller to allow me to get from one spot to the next. As Adirondack was pulling Joe behind the 236, I asked the gentleman at the wheel if they happen to have a throttle cable for a 1986 Nautique. Without hestitation he called the dealership. I was asked if I wanted the cable brought to me. Gary (Stang72) was awesome enough to hang out with me, while the fleet took off for dinner. A 196 Nautique came skipping across the water about 30 minutes later and it was Jeff Roach from Adironack Marine. He jumped in my boat with the new cable in hand and installed it. It worked like a charm, as Jeff drove in front of us to ensure I had no more issues. I have never received such outstanding service with anything. With my luck, I figured my boating season was over. 

At the dinner that night, I introduced myself to Tom Roach. I told him about my awesome experience. He told me that the summer is too short to have people go without their boats. Also, while Jeff was turning wrenches on my boat he said this isn't something out of the ordinary, this is what they do. Gary and I were amazed.

I heard many people say that either their next part, service or boat is coming from Adirondack Marine. 

Thanks guys!

Ken

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Nautique2001 Members Profile Send Private Message Find Members Posts Add to Buddy List Grand Poobah Joined: June-14-2004 Location: Massachusetts Status: Offline Points: 2832	Post Options Post Reply Quote Nautique2001 Report Post Thanks(0) Quote Reply Topic: Adirondack Marine - Outstanding Service!! Posted: September-15-2008 at 3:23pm
	I want to thank the entire team at Adirondack Marine for their participation and hospitality this weekend!! Unfortunately my throttle cable decided to give up the ghost. Reid was my Perfect Pass throttle controller to allow me to get from one spot to the next. As Adirondack was pulling Joe behind the 236, I asked the gentleman at the wheel if they happen to have a throttle cable for a 1986 Nautique. Without hestitation he called the dealership. I was asked if I wanted the cable brought to me. Gary (Stang72) was awesome enough to hang out with me, while the fleet took off for dinner. A 196 Nautique came skipping across the water about 30 minutes later and it was Jeff Roach from Adironack Marine. He jumped in my boat with the new cable in hand and installed it. It worked like a charm, as Jeff drove in front of us to ensure I had no more issues. I have never received such outstanding service with anything. With my luck, I figured my boating season was over. At the dinner that night, I introduced myself to Tom Roach. I told him about my awesome experience. He told me that the summer is too short to have people go without their boats. Also, while Jeff was turning wrenches on my boat he said this isn't something out of the ordinary, this is what they do. Gary and I were amazed. I heard many people say that either their next part, service or boat is coming from Adirondack Marine. Thanks guys! Ken
	Nautique 2001

stang72 Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum Member Joined: July-31-2004 Location: United States Status: Offline Points: 1608	Post Options Post Reply Quote stang72 Report Post Thanks(0) Quote Reply Posted: September-15-2008 at 8:28pm
	Not to mention the drive out for jeff was several miles....a good distance. Most impressive to say the least! Jeff rocks!
	stang Face plants are not that funny when it's you face! The Super Air

JamesE Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: June-03-2008 Location: United States Status: Offline Points: 79	Post Options Post Reply Quote JamesE Report Post Thanks(0) Quote Reply Posted: September-16-2008 at 12:57am
	I too was very impressed with Adirondack Marine. For those of you that don't know, the ramp at Adirondack Marine is a little challenging for those that have never used it before. I was petrified that my heavy Martinique would drag my relatively light Explorer to a watery grave. So the guys at Adirondack Marine were kind enough to hook the boat up to their pick-up and launch it for me. Thanks a lot! You guys are awesome!

75 Tique Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Grand Poobah Joined: August-12-2004 Location: Seven Lakes, NC Status: Offline Points: 6130	Post Options Post Reply Quote 75 Tique Report Post Thanks(0) Quote Reply Posted: September-16-2008 at 2:07am
	I bought my 89 supra from Adirondack in 1996, from Tom. A few years later for no reason at all (stress??) my shaft broke right behind the strut. I called Tom, He made some calls and in a couple days I had a new shaft and prop delivered directly from the vendor to my house. A long history of great service!! And a great job with this years reunion.
	_____________ “So, how was your weekend?” “Well, let me see…sun burn, stiff neck, screwed up back, assorted aches and pains….yup, my weekend was great, thanks for asking.”

8122pbrainard Members Profile Send Private Message Find Members Posts Add to Buddy List Grand Poobah Joined: September-14-2006 Location: Three Lakes Wi. Status: Offline Points: 41045	Post Options Post Reply Quote 8122pbrainard Report Post Thanks(0) Quote Reply Posted: September-16-2008 at 9:02am
	Sounds like the service all the dealers should hand out. It's sad that isn't the real world!!! You would think that with the boating industry down that now is the time that the OEM's should be looking very close at their dealers. Like this BS with some not servicing old boats!! Larry, Did you every get a reason to why the shaft broke?
	54 Atom 77 Tique 64 X55 Dunphy Keep it original, Pete <

JoeinNY Members Profile Send Private Message Find Members Posts Add to Buddy List Grand Poobah Joined: October-19-2005 Location: United States Status: Offline Points: 5698	Post Options Post Reply Quote JoeinNY Report Post Thanks(0) Quote Reply Posted: September-16-2008 at 12:42pm
	Jeff not only drove out to work on Ken's boat but they found time on Friday to work on Reid's boat and Jeff was around on Sunday to check up on the progress on Fly'n Bryan's little red hot rod. None of those boats are under 20 years old. I don't think we left anyone on the dock or on the water dead at this reunion, a lot of the fans also chipped in to help where needed. According to Ken at Adirondack they stay busy all winter with restorations and things of the like. Bryan also mentioned that when he first finished his boat and soon after had a shaft break it was Jeff at Adirondack that told him he needed to get that thing into them ASAP so they could get it aligned and straight before he wasted another shaft, prop, etc.. and they also straightened his rudder that was damaged in the process. Sounds like a rarity in the marina business these days.... good competent service.
	1983 Ski Nautique 2001 1967 Mustang 302 "Decoy" Holeshot Video

Adirondack Marine - Outstanding Service!!

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