Warranty Issue with New SN200
Printed From: CorrectCraftFan.com
Category: General Correct Craft Discussion
Forum Name: General Discussion
Forum Discription: Anything Correct Craft
URL: http://www.CorrectCraftFan.com/forum/forum_posts.asp?TID=19281
Printed Date: April-27-2024 at 2:42am
Topic: Warranty Issue with New SN200
Posted By: actman
Subject: Warranty Issue with New SN200
Date Posted: August-31-2010 at 11:05pm
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My new SN200 was delivered this past June and it has had a warranty issue since the day I drove it. It has been back and forth to the dealer and CC has no answer as to how to fix it.
I have bought 7 new ski nautiques from the dealers since 1986. I am a die hard loyal CC customer. Tomorrow CC will decide finally what to do. I have also posted in detail on another CC forum my issue. |
Replies:
Posted By: kapla
Date Posted: August-31-2010 at 11:30pm
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hey welcome..
if possible explain more about the issues.engine? electrical? hope it turns out well for you ------------- <a href="">1992 ski nautique |
Posted By: actman
Date Posted: September-01-2010 at 12:01am
I may explain more in detail after tomorrow. Im hoping CC will resolve this for me. I would rather spend my time worrying about how well I'm skiing. |
kapla wrote:Posted By: SNobsessed
Date Posted: September-01-2010 at 12:02am
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I'll just make it simple for everyone:
http://www.planetnautique.com/vb3/showthread.php?17545-SN-200-noisey-rattleing-sound-in-rear - post ------------- “Beer is proof that God loves us and wants us to be happy.” Ben Franklin |
Posted By: kapla
Date Posted: September-01-2010 at 1:07am
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to this point I would request the 2011 no charge..put a lawyer.
so 3 month and not a clue what the possible cause of the sound? ------------- <a href="">1992 ski nautique |
Posted By: horkn
Date Posted: September-01-2010 at 1:16am
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I've been following on PN. Hopefully they treat you right.
I would be livid. ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: p/allen
Date Posted: September-01-2010 at 2:50am
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sounds to me like they should get you another 2010 and then take your boat and drive the crap out of it till it breaks . ------------- Pat http://i175.photobucket.com/albums/w146/72ccfan/100_5977-1.jpg - My 72 Skier Rock River Dixon,ILL. |
Posted By: kapla
Date Posted: September-02-2010 at 3:05pm
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SOOOO what happened? did you get an answer? ------------- <a href="">1992 ski nautique |
Posted By: SharkSN
Date Posted: September-02-2010 at 8:40pm
| I had a similar issue with a SeaDoo GTX from hell, same offer, credit for the "demo" i bought and $$ for a new one. If the boat is running and working, and in your hands then there is use and depreciation to the owner's account. I ponied up for the new GTX and it was great. |
Posted By: ski196
Date Posted: September-06-2010 at 1:35pm
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Actman
Have you had this issue resolved yet? |
Posted By: kapla
Date Posted: September-06-2010 at 3:11pm
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went to PN to see if there was any update...nothing... ------------- <a href="">1992 ski nautique |
Posted By: actman
Date Posted: September-09-2010 at 1:31am
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Yes you will find a post on PN
For now it is still being worked out but it is very close to being finished. At this point in time I will need another week before I will fully explain. As I slid on my new Nautique Sweater this past weekend I was wondering if it might be the first and last time its worn. There is a reason why over the years I have bought so many Nautique shirts, pants, hats and accessories. Its a "Proud" feeling to be part of a team that makes you want to stand up and say " I OWN A NAUTIQUE" |
Posted By: actman
Date Posted: September-16-2010 at 12:02pm
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Today I should be getting the cost needed to be paid for a 2011 boat.
With very few changes this coming year its hard for me to put more money out. |
Posted By: mdvalant
Date Posted: September-16-2010 at 1:19pm
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They should take it back and give you a brand new one. These aren't no Moomba's. We take pride in these things, CC should know that. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: behindpropeller
Date Posted: September-16-2010 at 1:21pm
Sorry bud.... You buy a Nautique now, not a Correct Craft. They quit making Correct Crafts long ago. ------------- |
Posted By: Hollywood
Date Posted: September-16-2010 at 1:22pm
Thanks for the laugh Tim!  ------------- |
Posted By: mdvalant
Date Posted: September-16-2010 at 1:23pm
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I'm going to go buy a...ski ray ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: horkn
Date Posted: September-17-2010 at 12:19am
I'm shocked at how CC is handling this.
 ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: SharkSN
Date Posted: September-17-2010 at 1:24am
| CC's a company, boats are mechanical devices, it probably worked all season long except for a slight noise. it happens. mo the owner is psychotic |
Posted By: 87BFN owner
Date Posted: September-17-2010 at 1:41am
Posted By: scottb
Date Posted: September-17-2010 at 12:48pm
Did you click the link above to the full story on PN? Considerably different scenario than what you are suggesting. |
Posted By: 87BFN owner
Date Posted: September-17-2010 at 2:31pm
Posted By: SharkSN
Date Posted: September-17-2010 at 4:37pm
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I did read the posts complete. The guy is a nut job.
Price has nothing to do with it. The boat is $50K because of the costs & ROI/profit to deliver that product to market. With drive lines it doesn't take much to produce undesirable noise. Whole engineering groups NVH have been working on it for the past century. So CC says let us bring the boat back to factory and fix it right. They have the tools/equipment & expertise to check everything. Why isn't that acceptable? Read your warranty contract before you buy. Using the internet as a twisted means of extortion is unacceptable imo. |
Posted By: behindpropeller
Date Posted: September-17-2010 at 4:44pm
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Maybe he should buy a sailboat......they are quiet. ------------- |
Posted By: Donald80SN
Date Posted: September-17-2010 at 5:26pm
The season in Canada will be over in a few weeks. If I were him, I would have CC take it back to the factory and try to fix it. Then have them ship it back to Canada. Also, CC would pay all of the freight on this issue and replace any interior items that get dirty in the process. If it can not be fixed at the factory, then a new plan with have to be drawn up. Plan B should be discussed before the boat goes back to Florida. Typical Warranty Statements allows the Manufacturing company the right to try to fix the problem. JMO, Donald |
Posted By: Sephmu
Date Posted: September-17-2010 at 5:58pm
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How is it sooooo hard to diagnose a rattle in that boat....even with all the fancy new electronics on board...mechanically, this is still an extremely simple machine.
Something isn't adding up here... |
Posted By: Hollywood
Date Posted: September-17-2010 at 6:49pm
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Is a noise technically a warranty issue if it does not affect performance? ------------- |
Posted By: horkn
Date Posted: September-17-2010 at 10:05pm
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I think it's a bit out of line to call the guy a nut job.
I doubt any of us would have reacted differently had we been in his shoes. ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: SN206
Date Posted: September-17-2010 at 10:19pm
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The whole situation is very confusing it sounds like from both sides. Dealt with several dealers with various issues and have never heard of them not figuring out he problem and or making it right. I wish we could hear this mysterious noise, it is ironic no one can find it. Weither it be CC or Nautiques it blows me away they can't send someone up there if this is a unique situation. I'm leaning towards the dealer as the problem. Somebody somewhere is not telling the whole story. ------------- ...those who have fallen and those who will. |
Posted By: scottb
Date Posted: September-20-2010 at 12:53pm
Maybe you're right. He should probably put on a set of earmuffs and get on with it. |
Posted By: Riley
Date Posted: September-20-2010 at 1:12pm
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When you lay out $50k+ plus for a ski boat you expect it to be without problems. As far as Correct Craft offering to take it back to the factory, I don't see how you can do any better than that. It's a problem with the drive line, so I don't see why the whole boat should be replaced. I think posting on the internet can hurt your cause, unless you're already past the point of trying to work it out. I'd let CC take it back and keep it all winter. ------------- |
Posted By: 8122pbrainard
Date Posted: September-20-2010 at 1:31pm
Especially over on PN where the CC corp. sponsorship is so high!! ------------- /diaries/details.asp?ID=1622" rel="nofollow - 54 Atom /diaries/details.asp?ID=2179" rel="nofollow - 77 Tique 64 X55 Dunphy Keep it original, Pete < |
Posted By: mdvalant
Date Posted: September-20-2010 at 2:52pm
I do like the earmuffs idea. Wait, if he's worried about his skiing why does the rattle bother him? Can he hear it behind the boat while in the course?  ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: bhectus
Date Posted: September-20-2010 at 3:21pm
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Not sure why he is so unwilling to let them take it back to the factory. Local dealer could give him a demo boat or loaner or whatever in the meantime. Not sure why it is such a big deal, he could have had his boat back home by now all fixed up. ------------- '02 Ski Nautique 196 w/ 5.7 Apex bowtie - Sold '87 Barefoot - sold '97 Super Sport Nautique - originally custom built for Walt Meloon '97 Ski Nautique '83 SN 2001 |
Posted By: horkn
Date Posted: September-21-2010 at 10:11pm
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See, had CC kept these boats exhausts a little louder like our classics, then he wouldn't need earmuff's, and wouldn't hear any issue at all. LOL
The fact that CC and PCM are trying to fix this is an admission that something is wrong with that particular boat. ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: actman
Date Posted: September-22-2010 at 1:33am
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[QUOTE=SharkSN] I did read the posts complete. The guy is a nut job.
Alright SharkSN ....Question for you....How many brand new ski Nautiques have you owned? I would say not many and most likely if you have bought any they have all been used! After owning so many Ski Nautiques, along with Tournament skiing behind every top brand ski boat available from the late 70's to today, I think I'm fully capable of knowing what a boat should sound like and has sounded like for all these years!!! Be it a Nautique or any other brand for what that matters. As far as the boat returning to the factory from Canada and being worked over without a real solution to solve the problem it is not in my best interest. As far as pointing fingers..CC, PCM and the dealer have all had a hand at trying to resolve this issue. So SharkSN you have a full invite to come up to my lake and listen to my boat and tell me how to fix it!! Maybe you might want to tow up your SN200 so we can listen to both and compare!!! |
Posted By: mdvalant
Date Posted: September-22-2010 at 1:41am
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+1 for actman. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: 65 'cuda
Date Posted: September-22-2010 at 2:03am
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Airing the dirty laundry publicly, will always leave a foul smell in the air... ------------- Gary http://www.correctcraftfan.com/diaries/details.asp?ID=941" rel="nofollow - 1965 Barracuda SS |
Posted By: actman
Date Posted: September-22-2010 at 2:09am
Your right enough said on my part other then important facts. |
Posted By: SharkSN
Date Posted: September-22-2010 at 2:25am
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After more than eight decades of experience and with members of the fourth and fifth generations of the Meloon family active in the business, Correct Craft is the oldest family-owned boat company in the United States. The people that work in with this particular company (CC) have my respect.
http://twitpic.com/2qrfyr - Paid in Cash http://twitpic.com/1fwy16 - & Well used This particular boat here, my second SN has been great, and now better than ever. Who you are is not about the stuff you have. |
Posted By: 05 210
Date Posted: September-22-2010 at 11:19am
Sorry man, those days are long gone. Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: seacamper
Date Posted: September-22-2010 at 12:04pm
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Stick to your guns Actman. They need to make this right. I have no problem with you bringing the facts here. They (PCM,CC) should not want to hide in the dark either. I do not think the truth leaves a foul stink in the air. One of the companies has a design flaw that needs to be corrected on a 50+K boat. If this was a Mercedes, you would be in a new vehicle. The company dithering is pi$$ing me off and its not even my boat! To say Actman needs to give the boat to the factory for the whole winter is absurd. Actman paid cash money for the boat and at $50 K, he is being denied a return on his investment every day, not just considering by month. Maybe Actman winters in Florida. Maybe he had upgrade plans for next season. Why should you decide what Actman wants to do with HIS possesion? +2 for Actman. ------------- 1980 Ski Nautique Boat Bar 1988 Mastercraft Tristar Open Bow 1988 Mastercraft Tristar Closed Bow 1969 Seacamper Houseboat 1986 Harris Pontoon 2004 Seadoo GTX SC + Flydive Xboard 1999 Adventurecraft |
Posted By: Riley
Date Posted: September-22-2010 at 12:22pm
Actman is posting in a forum, so he's going to get opinions on the matter. Obviously there's a problem, but when the manufacturer offers to take your boat back to the factory and fix it and you refuse, where do you go from there? Court? Good luck with that. ------------- |
Posted By: seacamper
Date Posted: September-22-2010 at 10:10pm
Actually Riley, I was responding to Donald about giving the boat up for the whole winter. It does not matter if he's from Canada. He paid $50,000 for a boat and its up to Actman what he does with it in the winter. I am not opposed to the factory taking the boat, but when does the company admit it has a lemon? How about all the lost time? How about the time you are using the boat burning up the warranty? How about all the time you use the boat hating the noise? You end up hating the boat because you are forced to "shut up and color" by the company. I agree that this could go to court, and that is probably why Actman is posting this here. He would like the company to simply make him whole as opposed to hiding behind an army of lawyers. He is probably hoping that the company realizes he is posting this and we all are watching. I know I am. If he was not posting here, it would be easier for a company to force him into doing what they want verses what is right. Of course, I am just another guy on a forum, but since the change of owners, I have my eye on the new owners to see if they stay in the Correct Craft tradition, or if they fall off into corporate oblivion. Tom ------------- 1980 Ski Nautique Boat Bar 1988 Mastercraft Tristar Open Bow 1988 Mastercraft Tristar Closed Bow 1969 Seacamper Houseboat 1986 Harris Pontoon 2004 Seadoo GTX SC + Flydive Xboard 1999 Adventurecraft |
Posted By: hotboat
Date Posted: September-22-2010 at 10:19pm
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At dinner tonight I ordered a bowl of soup, when I tasted it something didnt taste correct, after eating a portion of the bowl I asked for a full refund, since I didnt return it after the first taste they were only willing to credit me partial... ------------- Brian |
Posted By: 05 210
Date Posted: September-22-2010 at 10:37pm
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These companies have to know that occassionally their propaganda will get tarnished on a public forum. It looked to me from the other thread on PN that he was being pretty patient, even though he obviously registered on this site solely to air his laundry.
Actman is from Canada so I ask any naysayers this: If he is telling it like it is & if you were in his shoes, would you want to do what they are asking, or would you be expecting a new boat? That's a long way to ship a boat on a hope that they can fix it. What if they ship it all the way back to him and it isn't fixed? You all know as well as I do that if he was in a Lemon Law State he would already be well on his way to a free boat(or a refund). He's not & I assume U.S. consumer protection laws don't apply in Canada. The facts as they have been posted so far: *noisey since new (it's not like the noise started a year into the warranty) *multiple trips to dealer ( inconvienent if nothing else) *factory has offered to try to fix ( so apparently they agree that it is not right) *do not have an equivalent current year boat to give him ( so they expect him to pay up for a 2011 model when they have already sold him a defective boat that they profitted on once already.) *boat does have 50 hrs on it (I guess he must have used it too much when it was new....??? Irrelevant as far as I'm concerned.) *When you have a real problem JD Power awards are apparently not worth the paper that they are printed on. At least not anymore. IMO, if Actman is indeed not hiding anything he has every right to be upset. If your going to brag about being the best in the industry you have to be prepared to back it up. There is a huge difference between trying to make everyone happy and doing what is right when warranted. FWIW, the obviously heavy corporate influence on PN is one of the reasons I very rarely visit that site anymore. Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: horkn
Date Posted: September-22-2010 at 11:05pm
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Right on 05 210. Comparing a 50k boat to a bowl of soup is ludicrous. Any restaurant that you get a bad bowl of soup at would gladly give you another soup, or comp it. That is if you have the cajones or are that cheap to complain about a lousy bowl of soup.
Now taking CC to court would probably be a pretty clear shot seeing all the issues and how patient actman has been and allowing CC and it's dealers to try and resolve it. That is if this were in the US. i have no idea how legal issues work in Canada. Add in CC's new owner's and the fact that the company is not the same as it used to be and that only adds to the case for actman. I love the fact that actman came to CCF with this, as it seems PN's big sponsor has quieted him down over there. ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: hotboat
Date Posted: September-22-2010 at 11:24pm
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I dont think I could purchase something, use it for a season and expect to get a full refund or new model replacement. Yes the soup was a poor example perhaps, but I think it said in here he paid cash for it so it seemed about the equiv to me buying soup... ------------- Brian |
Posted By: Donald80SN
Date Posted: September-23-2010 at 12:06am
Seacamper, I never said for him to give up his boat for the entire winter. I also stated nothing about him being treated differently because he is from Canada. 
I also stated that if it were me. I based this on his statement that he had special ordered the boat with all of the options and specific color combos. It sounds like he was very satisfied with the apprearance of the boat. That may not be the case with another boat. I also work for a World Wide Manufacturing Company and I know how warranties work. Donald |
Posted By: seacamper
Date Posted: September-23-2010 at 12:17am
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Hotboat,
You have to read the whole thread on the PN site to understand how Actman bent over backward to help Nautiques. ------------- 1980 Ski Nautique Boat Bar 1988 Mastercraft Tristar Open Bow 1988 Mastercraft Tristar Closed Bow 1969 Seacamper Houseboat 1986 Harris Pontoon 2004 Seadoo GTX SC + Flydive Xboard 1999 Adventurecraft |
Posted By: 05 210
Date Posted: September-23-2010 at 12:47am
Me either, with the exception that this problem was inherent from delivery when new. If he used it for 50 hours throughout the season and the problem developed then I agree w/ you 100% Hotboat. I don't blame him for using it while they tried to figure out the problem. He already paid for it, I wouldn't let it sit there at the dealer, either.In that case he'd have bought a brand new boat and been able to put zero hours on it, because it still isn't fixed. My father FIL went to arbitration on a Jeep Grand Cherokee that developed a vibration that they couldn't find. All he wanted was a fair deal on a trade and Chrysler was unwilling to work with him. Well, in the end, they got what they had coming. The vehicle was over a year old and he got ALL of his purchase money back, registration fees,taxes,+ interest, and the $1 bill he had to pay to go to arbitration . They got a used vehicle with problems and 20k miles on it. He paid cash too. It cost them a whole lot more than it would have if they just cut there losses and tried to help him. He had a great relationship with the dealer and they did what they could and backed him 100% because they believed that he was right. A year later, my BIL bought a brand new Dodge truck from the same dealership and the steering column failed when it was less than two months old. It was backordered and they couldn't get one for 8 weeks and were not willing to give him a truck to use in the meantime(he's a builder and needs a truck, not a loaner car). The service manager called Chrysler and asked them to look up history on my FIL and call back to see what they could do. They took a column out of a brand new truck going down the assembly line and it was at the dealership the next day. Imagine that. These companies CAN help you, most of the time they just WON'T Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: seacamper
Date Posted: September-23-2010 at 1:34am
Well put. This is why I applaud Actman bringing his story here to keep it out in the open. Since it seems that Nautiques is leaning towards Chrysler's attitude with your FIL, Actman needs to use all his weapons. He just wants the boat he paid for. ------------- 1980 Ski Nautique Boat Bar 1988 Mastercraft Tristar Open Bow 1988 Mastercraft Tristar Closed Bow 1969 Seacamper Houseboat 1986 Harris Pontoon 2004 Seadoo GTX SC + Flydive Xboard 1999 Adventurecraft |
Posted By: seacamper
Date Posted: September-23-2010 at 1:48am
Hey Donald, Sorry, I just re read your previous post and I must have just misread your reference to "the season" and thought you meant for him to give up the boat for the season meaning winter. My bad. Also, the reference to Canada was based on my first screw up. I hope this works out for Actman. As far as the warranty, how should this work? How many tries and how much time do they get, and does the warranty run concurrent with all the wasted time? Tom ------------- 1980 Ski Nautique Boat Bar 1988 Mastercraft Tristar Open Bow 1988 Mastercraft Tristar Closed Bow 1969 Seacamper Houseboat 1986 Harris Pontoon 2004 Seadoo GTX SC + Flydive Xboard 1999 Adventurecraft |
Posted By: horkn
Date Posted: September-23-2010 at 2:17am
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The warranty apparently states that no compensation for lost time will be made. The lawyers were on the MANY years ago.
If it were like the US lemon law, it would be 3 tries on the same issue, then it can be taken back, and the owner rewarded for the value of the vehicle. ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: actman
Date Posted: September-23-2010 at 2:23am
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I have been reading all the posts on here as well as on the other forum and everyone is entitled to there own opinion. I was told by my dealer as well as CC to continue to use the boat till they could come up with a fix/solution. Would it really make sense to leave it at the dealer from the day I received it to today and beyond and not have a boat for the summer? I have been very patient about this issue because I was told by the owner of the dealship, Correct Craft and at the time PCM that they would make it right no matter what it takes. They all worked on this however at times they had no solutions to try and alot of time went by. More time then from reading posts on here that most people would like if they were in this situation. Yes I could get mad and upset trust me on that! However they did not turn there back on me ever and avoid my quest to have this resolved. The head of customer service has been one of the nicest guys I would ever like to meet and will plan on meeting in person this spring. However he cannot make it all happen the way I see it as well as many others who have contacted me. He can only make recommendations to his superiors in hopes of getting it all resolved for both partys. I have been give two options and now do to the dealer going away, it will be two more weeks of waiting on this.
Yes times have changed with CC. I remember attending a pro tour stop in Canada and having the privilege of having lunch with Ralph Meloon Sr the president at the time of Correct Craft along with my father. My memory is strong to this day of meeting a warm kind hearted carring person. I felt so proud to be a Nautique owner at that time. He extended his friendship to me and my father that day. Just by talking with him I had the stongest feeling that he would continue to make the best boats possible and continue to give the best customer service just as his father had done many years earlier. Sometimes that kind of relationship is lost between presidents of companys and there customers. That really needs to return. I think everyone would agree on that! |
Posted By: 05 210
Date Posted: September-23-2010 at 2:35am
The laws vary from state to state on stuff like this.In some states lemon laws do not apply to superficial things like boats and motorcycles. The warranty runs from the in service date until expiration,reguardless of how much time it spends down due to repair. Some states also regulate how much time a unit can be down for repairs even if they are not related or reacccurring issues.ie if your car is in the shop for more than 30 days total in xx amount of time it can be considered a lemon,even if it is a different problem every time. I belive Mass. is very strict when it comes to that. I have seen people successfully negotiate additional years of warranty coverage because of extended downtime/excessive repairs also. Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: ski196
Date Posted: September-23-2010 at 3:05pm
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The 2010 SN 200 that Actman bought and paid for was delivered defective. This is not an opinion it was confirmed by the dealer and the dealers mechanic.
If Correct Craft gave him a 2011 what do they lose? They made their money on the initial sale as did the dealer. They can take the 2010 back, figure out what is wrong with it and turn around and sell it as a demo. They move another boat off the line everyone is happy and nobody loses any money. Seriously, how is offering to take the boat back to the factory doing anything at all for their customer? This boat is defective, it has already had one transmission change. Taking it back is something they should have done after the transmission change did not fix the problem. Actman is now sitting on a boat that he cannot sell. CC had all summer to do the right thing and in reality are just being the bully on the block. If they don't want to replace his BROKEN boat with a replacement then just give him his money back. Sorry if this sounds a little strong but I followed this thread on PN and Actman has kept his cool for over 3 months while CC and the dealer tried to fix a boat that should NEVER HAVE BEEN DELIVERED! How did this boat pass CC's in water, JD Power award winning, quality control inspections? I have purchased 4 new 196's (99,02,05,09), plus an 05 for our club and never water tested any of them before writing the check. Being a Correct Craft meant that it was going to be right and if there was some freak anomaly CC would make it right. Times change. |
Posted By: 87BFN owner
Date Posted: September-23-2010 at 3:39pm
Posted By: SharkSN
Date Posted: September-23-2010 at 7:12pm
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If it goes back to the factory then it's a much better/controlled working environment, with everything they need to correct the issue.
I would like to see a Youtube video of the noise. Let's hear the noise instead of the extraneous BS about wearing Nautique sweater on inside out(that's a joke) Some basic troubleshooting tips: There are stethoscopes you can use to track sources for noise. I also used a video camera for the same purpose = the cam mic to pinpoint noise (Range Rover suspension squeak). Decouple the drive-shaft, likely the noise disappears - would have saved the tranny replacement exercise. They might be wanting the laser check the alignment again. But until I hear the noise it's difficult to theorize. After all these years I am batting a pretty good average on troubleshooting from sounds (both cars and boats). |
Posted By: boat dr
Date Posted: September-23-2010 at 7:48pm
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Shark, sounds if you are the know all on things mechanical. I must ask tho, why is your boat so slow? May your laser alighnment is off a tad , or repeaded beaching has scuffed the hull.
If you cant run 55 plus , get back on the porch.I am not the biggest dog in the pack, but 58 aint slow either. Hang here a little while and that ego will soon be deflated. Boat dr ------------- boat dr /diaries/details.asp?ID=4631 - 1949 Dart /diaries/details.asp?ID=1533 - 1964 American Skier |
Posted By: SharkSN
Date Posted: September-23-2010 at 7:54pm
| Sorry to ruffle your feathers, rambling man...just would like to hear the noise....do you have any better ideas ? |
Posted By: 05 210
Date Posted: September-23-2010 at 7:59pm
You must be an engineer Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: Fl Inboards
Date Posted: September-23-2010 at 8:08pm
|
Paul I like the word extraneous along with the BS. I am saddened that this guy has laundered his greivance here on CCF and on PN. Seems to me he is fanning the fire to get nothing for doing what he is doing. I have been involved with a few similar instances while at CC and we went out of our way to make the customer happy. I know the new Regime at Nautiques is bending over backwards to help this guy get what he has paid for.
Dude! let Nautiques fix your boat, you got nothing to loose. And for the rest of you claim jumpers remember their are two sides to every story and Nautiques have not been on either site and hung out their laundry!!! ------------- Hobby Boats can be expensive when the hobbyist is limited on their own skill and expertise. 1993 Shamrock "fat" 20. 2008 Nautique 196 5.0 |
Posted By: skicat
Date Posted: September-23-2010 at 8:22pm
Hasn't deflated yours any has it Doc? 
I think it is time for a group hug  ------------- Greg http://www.correctcraftfan.com/diaries/details.asp?ID=2427&yrstart=1981&yrend=1985" rel="nofollow - 86 BFN |
Posted By: 8122pbrainard
Date Posted: September-23-2010 at 8:24pm
paul, Fill me (us) in on exactly what the laser alignment does and how it works. ------------- /diaries/details.asp?ID=1622" rel="nofollow - 54 Atom /diaries/details.asp?ID=2179" rel="nofollow - 77 Tique 64 X55 Dunphy Keep it original, Pete < |
Posted By: Fl Inboards
Date Posted: September-23-2010 at 8:32pm
|
Actually it is not laser alignment per say to align the motor to the running assembly. But more laser location during instilation of the underwater gear and location of the hole for the shaft log assembly! All done with laser drill and boring fixtures designed in house at Nautiques. It really works well, fast and accurate!! ------------- Hobby Boats can be expensive when the hobbyist is limited on their own skill and expertise. 1993 Shamrock "fat" 20. 2008 Nautique 196 5.0 |
Posted By: 8122pbrainard
Date Posted: September-23-2010 at 8:41pm
Jody, I'm fully aware of what it does but wanted to see if Paul understood the procedure. Yes, it does a good job for the underwater gear but not engine to shaft. I'd say Paul doesn't have the slightest idea!! ------------- /diaries/details.asp?ID=1622" rel="nofollow - 54 Atom /diaries/details.asp?ID=2179" rel="nofollow - 77 Tique 64 X55 Dunphy Keep it original, Pete < |
Posted By: Fl Inboards
Date Posted: September-23-2010 at 8:48pm
|
Sorry! Pete your wrong!! This man is fully in the know about how, why and what as it pertains to Nautiques, MasterCrafts and Malibu's. Also he designs High level Tournament water skis and many many componets their in asscoiated with tournament level waterskiing.
So yes he does have the slightest idea!! And more!!come over to our world and you might learn a thing or two!! Cheers! Im off to pull full contact Tubing with the new set of monkey bars I just fabbed up for the old American Skier!! ------------- Hobby Boats can be expensive when the hobbyist is limited on their own skill and expertise. 1993 Shamrock "fat" 20. 2008 Nautique 196 5.0 |
Posted By: h20loo
Date Posted: September-23-2010 at 9:06pm
|
Actman- I am somewhat a neighbor(Severn Falls) and we have been looking at boats with a view to finalizing a purchase at the Toronto Boat Show. I can assure you that I would not have my new boat dragged across the continent and returned to me in the winter when I can not test it or know whether I am storing my pride and joy or just another annoyance. You have a substantial investment in time and money in this and I hope you see it through to a beneficial conclusion.
Good luck and we are watching. ------------- 70 Mustang project |
Posted By: 8122pbrainard
Date Posted: September-23-2010 at 10:30pm
Jodi, Thanks for filling me in on Paul's knowledge base but I do have a question regarding the following.
I have to assume that the laser location boring was done at the factory on the hull in question. Since it "really works well", then the strut should line up with the hull hole and the log/stuffing box correct? That leaves the engine to shaft alignment but, the trans has been changed out once so the dealer certainly would have had to do this alignment correct? With PCM and CC overseeing this swap, certainly this would have been one of the first things they asked/reviewed with the dealer correct?? Now, why do they want the boat back? Don't they trust their own dealer to do a alignment?? They what to do a alignment themselves shipping the boat all the way back from Canada for this?? Something doesn't add up and Paul is way off on even thinking it's a alignment issue. ------------- /diaries/details.asp?ID=1622" rel="nofollow - 54 Atom /diaries/details.asp?ID=2179" rel="nofollow - 77 Tique 64 X55 Dunphy Keep it original, Pete < |
Posted By: boat dr
Date Posted: September-23-2010 at 10:50pm
|
Well spoken there Mr. B, I think you spoke what a lot of us were thinking.
Jody, I am surprised at your statement and your reasoning .You assume that you and your buddy are the know alls and we are a bunch of dumb "hobbiest" wanna be's. I have one question , jody? If he is so damn good why he gotta slow boat, and then show the world ...E GADS Batman ------------- boat dr /diaries/details.asp?ID=4631 - 1949 Dart /diaries/details.asp?ID=1533 - 1964 American Skier |
Posted By: 05 210
Date Posted: September-23-2010 at 11:37pm
|
Jody,
I doubt given your resume that anyone here would question your knowledge, and I am aware of your history/affiliation with the factory but don't you think that 2-1/2 months is quite a bit of time for this to be going on? I'd be curious to know how many different things have been done over those 2-1/2 months to rectify the problem. Probably be hard to get that info from anyone though . Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: actman
Date Posted: September-24-2010 at 1:00am
Yes you are just down the road thanks for the support! If you ever want to go for a pull let me know. |
Posted By: actman
Date Posted: September-24-2010 at 1:13am
|
This is what was done as far as I know since I'm not at the dealer watching what they try.
After my transmission was changed it was sent back to PCM and tested in a boat. PCM felt there was nothing wrong with that transmission. The new transmisson made even a louder noise then the first. The only other thing tried after that was to replace it with a different pitch prop. The sound was somewhat different but still there. The dealer was nice enough to tell me that it did not work before I picked up the boat again. They had other employees ride in the boat and they all had the same conclusion that the noise is still there and should be fixed. To me the sound seemed to come from the strut but I had my friend a long time mechanic look at it and he felt it was the gears in the transmission. I have only ever stated the facts on here and will continue if I feel it will help others in the future. Calling someone nuts or crazy or bashing a company that you have respected for many years is not the way to get things done. Yes I admit there was a point in time I got mad but I did not express it on here. In the next two weeks this will be all finished and hopefully put to rest. |
Posted By: p/allen
Date Posted: September-24-2010 at 2:08am
|
I am no mechanic . This may be a long shot , but what if all of these boats have that noise but maybe yours has a bad motor mount that is allowing metal to metal vibrate through the hull . This would appear to make the noise louder . Again, not a mechanic . I dont even know if these motor mounts are supposed to have rubber or something soft in them . Just my 2 cents . whatever happens good luck and I hope it goes your way . ------------- Pat http://i175.photobucket.com/albums/w146/72ccfan/100_5977-1.jpg - My 72 Skier Rock River Dixon,ILL. |
Posted By: actman
Date Posted: September-24-2010 at 10:50am
After the transmission was changed out I was leaning tword the engine myself. It could be a combination of parts causing it. Noise has a way of traveling thoughout and making you think its one thing when its something else. I could rotate the prop out of the water on my lift and it would sound like it came from the strut. My friend a mechanic felt it was caused by gear lashing. I'm sure the boat will be returned to the factory and resolved and it will be fine for the next customer. I still would like to find out in the end what was done to resolve it but I may never. I know I won't have this boat much longer but I still wash it down, keep the seats cleaned up and the boat polished for the next person who owns it. |
Posted By: quinner
Date Posted: September-24-2010 at 11:29am
Billy, Shark uses his boat as the original designers intended it, as a ski machine not a hot rod. Believe all of his mods have been done to improve it's ski-ability, wake size, etc., not for bragging rights. You only need to run 36 in a slalom course. ACTMAN, good luck with your problem, if it was me I would let CC/Nautique take the boat back and fix it, otherwise offer them a few bucks for a new boat and have them keep yours. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1143" rel="nofollow - Mi Bowt |
Posted By: dmiracle
Date Posted: September-24-2010 at 12:24pm
|
Actman,
You're dealing here with a bunch of dudes that are very passionate about their boats and the reputable history of this brand, but most importantly, they have serious mechanical knowledge about every nook and cranny of these machines. Suggestion: Why not do what a previous poster suggested and take a good clear video (with sound of course) of the problem, and let this group take a shot at helping diagnose the problem. CCFan's - Putting all our passionate positions aside, I think it would be an awesome thing if we could help resolve this problem through the collective knowledge base of everyone on this forum. Based on everything I've ever read on here, that seems to be the real core value of CCFan....to help others who genuinely need help with their Correct Craft problems. Actman - Ball's in your court....post the video. I promise, they'll help if you sincerely want it. ------------- Doug |
Posted By: Fl Inboards
Date Posted: September-24-2010 at 1:05pm
|
Funny this has turned into a feeding frenzy!
But again everyone is only hearing one side of the story and your not going to hear from Nautiques on this. I am suprised that both Keith (CCF) and Nautique Jeff (PN) has alowed these threds to continue. Having had 2 200's now I know they are a different sounding boat from previous models. They are a different cat they run higher RPM's they Drive different, They ski different. As far as ACTMAN's continued posting of his greviance if it has taken 2 and half months to resolve then thats his problem and more than likely he brought it upon himself for all these posts on two different forums. Boat Dr (Billy). What's up the Batman Schtick?? You Know I am akin to Superman!!! Pete!!! Well You keep policing the threds your doing a jam up job!! Mike We will never know as we will not and are not privy to the other side of the story. I have been involved with customer service in the past, had to take a few boats apart for various reasons but in the end the customer was satisfied with the results of what ever agreement that was made. Paul, Dont go away as you have a lot to share as it pertains to your expertise and experimentation both as it applies to watersking and modern tournament boats. And thanks for the inside look at your project. Actman You might want to consider a Mastercraft or Malibu if you continue to not be satisfied with your outcome!! ------------- Hobby Boats can be expensive when the hobbyist is limited on their own skill and expertise. 1993 Shamrock "fat" 20. 2008 Nautique 196 5.0 |
Posted By: Riley
Date Posted: September-24-2010 at 1:20pm
|
Jody, all great points except that Keith should not be editing posts or threads unless they're personal or someone is trashing CC just for the sake of trashing. I've seen stuff like this come up on themalibucrew and no doubt the coporations hate it, but that's the information age, it goes both ways.
------------- |
Posted By: actman
Date Posted: September-24-2010 at 1:37pm
|
"Actman You might want to consider a Mastercraft or Malibu if you continue to not be satisfied with your outcome!![/QUOTE]
F1 Inboards you sure have alot to say about everyone! i'm new on here so I figure everyone knows you already as a joker! My reason for coming to the forums was to get help and suggestions from other SN200 owners. It was never the intention to bash anyone or cause any trouble other then find a solution to my problem. I have been delt a solution and it will be taken care of. I can only hope that the next time you buy your new SN200, you have a problem with it and when you post on here looking for help, some wingnut tells you to go buy a different brand! |
Posted By: Fl Inboards
Date Posted: September-24-2010 at 3:18pm
|
Yes a Joker! Also the gangster of love!!! Steve Miller Right??
And it is FI! Stands for Florida Inboards Inc. And I see you are new to this forum and welcome aboard! But!Mr. Actman we are only hearing one side of the story here and it is not fair to the other side for you to continue to post your greviance here and on the other web site. Your information is incomplete and it only leads to speculation by others. Help and information you initially recieved on the other forum baised on your schechy information and even here. As to myself if this would have been 5 years ago I most likely would have been one of the corporate factory tech's that would have flown up and checked over your boat, Also most likely to have assisted the dealer in the search for the problem and repair. So as to having to take care of my problems with my 200's and their have been a couple I do the work myself and relate back to the factory with reports and suggestions for further devolpments of the product. Wingnut? Hardly! I have been called worse! Some of my design influances and contrubutions are still in the Nautique products today! Would still rather have you as a Nautique Customer but bottom line is if you can not be pleased with the Nautique products you might want to consider another product and get back on the water! Cheers! Jody Seal Florida Inboards Inc. ------------- Hobby Boats can be expensive when the hobbyist is limited on their own skill and expertise. 1993 Shamrock "fat" 20. 2008 Nautique 196 5.0 |
Posted By: 05 210
Date Posted: September-24-2010 at 3:58pm
At least on the PN thread this appears to be true.Your initial post here was a little vague,almost like you were intending on grabbing everyones ear to see what the reaction would be. FWIW, I haven't even seen close to what I would consider "bashing Nautique" from the O.P. Actman, you have to understand that there are people on here who have deep ties to the factory. That doesn't make them wingnuts, they just see it from the "other" side. And +1 for Bruce. If people cannot have an open discussion without being policed because they are displeased, than there is absolutely no sense in having a "forum". As long as there are no personal attacks I think it's healthy and maybe everyone will learn at least a little something in the end. Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: dmiracle
Date Posted: September-24-2010 at 5:45pm
|
Actman,
You've obviously stirred up a lot of passion on both sides of the aisle here. Whether you've reached an amicable solution or not, I think you should seriously consider posting a video of the problem so we may all visualize and hear exactly what the heck this is all about. Why not put the speculation to rest?? ------------- Doug |
Posted By: h20loo
Date Posted: September-24-2010 at 5:48pm
|
Yes you are just down the road thanks for the support! If you ever want to go for a pull let me know. [/QUOTE] I'd love to take you up on that. How about St john River Run March 25-27th/11. Since your boat will be wintering in Florida you could fly down and check it out on the river run and meet up with some of the good guys from this site. I'd love to join you since we will still be down there doing a little golfing. If your boat is still noisey you could allow the Dr or jody to diagnose it, repair it and have it back to Canada for the 24th of May. This could be the "other side of the story" that seems to be missing. ------------- 70 Mustang project |
Posted By: boat dr
Date Posted: September-24-2010 at 6:14pm
|
h20, the invite is open to all that wish to share in a week end of Boating Bliss.I bring a good assortment of parts and enough tools to do most repairs.
But I am not for hire during that event,I do it because I want to. Do not drag me nor CCF into this one sided fiasco.I have been involved with warranty claims and also with mediation disputes. As the tension grows, offers to remedy the problem shrink. If you scream loud enough,corporate turn up their volume to the same level.End result is CC 1 consumer 0. This will work out , but with no help nor comment from the Boat dr.See ya in March in Astor, but if you come with a grudge or on a tare towards CC, please do not spoil mine nor anyone elses fun while there...... ------------- boat dr /diaries/details.asp?ID=4631 - 1949 Dart /diaries/details.asp?ID=1533 - 1964 American Skier |
Posted By: h20loo
Date Posted: September-24-2010 at 7:40pm
Boat Dr- I don't think anyone reading this believes for a moment that there will be a noisey 200 at the StJohns run or that Actman, if he even remotely did consider attending, would be part of anything more than a chance to ski a few sets. However, My son who is at A&M is hopeful of bringing the '70 Mustang across to Florida for that weekend to experience the CC brethren and their boats, freeload a bit off his dad and allow us to tow the Mustang home to Canada since he will graduate this spring. We have also considered the possibility of seeing our first new Nautique being built- how cool would that be! Sorry if I got your back up and I can assure you we are looking forward to meeting you and seeing your toys. ------------- 70 Mustang project |
Posted By: boat dr
Date Posted: September-24-2010 at 7:55pm
|
Sorry if I got your back up and I can assure you we are looking forward to meeting you and seeing your toys.
No apology needed, I have a job and it just happens to involve boats, motors, trailers and the ability to resolve problems. The best advice to myself is stay out of others peoples S hit. We have tried real hard to make River Run a have to do boating event. There is only one rule.............THERE ARE NO RULES, ONLY RESPECT... We offer an event that welcomes a family environment be it Mom or Dad and sister TOO.No agendas nor axes to grind, adult beverages but no drunkenness. Come and enjoy and join in a family atmosphere. We will be honored by your attendence along with your son and his guest also.It will be a joy to add a few more members to our close family of CCFans. See ya in March/ Have you made resevations yet???? Parramores is filling up fast.........Billy ------------- boat dr /diaries/details.asp?ID=4631 - 1949 Dart /diaries/details.asp?ID=1533 - 1964 American Skier |
Posted By: jimsport93
Date Posted: September-24-2010 at 8:22pm
|
A lot of people do get their dander up occasionally on this site.
When all is said and done it usually is resolved peacefully. There are a lot of class acts that participate on this site  ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=2798 - 93 Sport Nautique |
Posted By: actman
Date Posted: September-24-2010 at 10:19pm
|
That river run sounds like a blast. Next best thing to skiing is golf however I ski better then I golf.....I think? lol
FI you are right this is only one side of the story. However you won't ever hear a manufacture ask on a forum "Does anyone have a noise in there new boat?" I would not expect any of them to do this. In all fairness I did come on this forum late after posting for so long on another site. Without reading from the begining of that forums posts, I may come across on here as a complainer or someone that can never be helped. Now having said all that the only problem I have with FI, is I now have these crazy Steve Miller songs running through my head!!! lol |
Posted By: horkn
Date Posted: September-24-2010 at 11:03pm
|
I think the point some people are missing is that CC and PCM are admitting there is an abnormal noise with the boat. If they were not admitting to an issue, they wouldn't be wasting warranty claim $$ trying to resolve it.
I have worked for OEM's for the last several years, and once you open that warranty work file, it won't close until it is resolved. ------------- 78 martinique- refloored, reinforced, stringers re glassed, re engineered interior GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
Posted By: SharkSN
Date Posted: October-01-2010 at 4:01pm
|
RE: the noise...read this over at PN "It seems to depend on load with more people in the boat it seems to go away . With 1 or 2 and sometimes 3 it is there 90% ( ??) of the time."
OK that 90% might be a typo. What do people in the boat do? Ballast, increase draft. Also bodies do absorb noise. I wonder what the draft is on a 200? |
Posted By: actman
Date Posted: October-15-2010 at 5:50pm
|
Today my boat was towed away and a new 2011 was on order. I should receive it mid May.
We came to an agreement that works out fine for both partys. For a very small amount of money in return I will have a new boat. It was very nice to have the support and help from other owners on this site. I try to help others on here as well and I will continue in the future. I just would further like to say that Nautique is very lucky to have Ron Nace as there customer service manager. He has pride in his job and showed great customer relationship tword me when dealing with my issues. I am yet to meet him but from our many phone conversations I felt he is a very honest upfront gentleman. I hope to fly down this spring, meet Ron and watch my boat come off the line. |
Posted By: 87BFN owner
Date Posted: October-15-2010 at 8:50pm
|
Congrats on getting the issue resolved in a satisfactory way for both parties. ------------- http://i150.photobucket.com/albums/s95/buckethead1236/Barefooter6-10-09002.jpg" rel="nofollow - MY 87BFN |
Posted By: 393nautique
Date Posted: October-15-2010 at 9:12pm
| Awesome!!!! I love hearing that there is still customer service in big business these days. |
Posted By: PAPA
Date Posted: October-15-2010 at 9:26pm
| When you get your new boat be sure to use a set of those noise cancelling earmuffs that SharkSN wears. [LOL] Just kidding, great to see you have it worked out. Like Pete always says, be sure to post pictures when you get it. |
Posted By: hasbeenskier
Date Posted: October-15-2010 at 10:37pm
|
Good news congrats!
bj ------------- hasbeenskier |
Posted By: 05 210
Date Posted: October-16-2010 at 12:31am
Mike ------------- http:/diaries/details.asp?ID=2219" rel="nofollow - Air Nautique 210 Team 640 hours, not 1 regret |
Posted By: SharkSN
Date Posted: October-21-2010 at 5:20pm
| actman's 2010 is up for sale at a dealer in Ontario, "no fault found.." According to tru-jack at PN it's $43K + 4 for the trailer. I couldn't find it in pride marine's listings - would like to see the boat. sounds like it had a nice color combo. |