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angola not responding |
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DockDoc 
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Joined: February-17-2014 Location: Charlotte, NC Status: Offline Points: 476 |
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 Topic: angola not respondingPosted: July-11-2021 at 8:10pm |
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Anyone work with these guys? They seemed to have a good reputation. Chatted with them on the phone a couple times before ordering, sometime middle of May. Was told "3 weeks or so." Here we are almost 8 weeks later and virtually no communication. The only 'update' I got was over 2 weeks ago when he assured me it would be done and delivered "before July 4th."
Just sent him an email telling him to just forget about it, and I'll start looking locally to see if I can get a cover made up.
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1993 Sport Nautique
PCM 351w, no ProTec |
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TRBenj
Grand Poobah 
Joined: June-29-2005 Location: NWCT Status: Offline Points: 21197 |
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Posted: July-12-2021 at 12:30pm |
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They’re slammed. Owner/operator has been in the back room sewing from what I hear. They’ve always been so-so at the lead time estimates, I never would have believed 3 weeks in mid may- especially this year. Was quoted 8 about a month ago, and saw closer to 10 when ordering in April. Believe they’ve also run into material shortages. Tough time of year to be ordering a custom cover and wanting it quickly.
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swilliams
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Joined: June-26-2016 Location: Cincinnati,Ohio Status: Offline Points: 236 |
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Posted: July-12-2021 at 1:28pm |
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Ordered a cover for our pontoon in early April. Called on it several times and received it late June. I gave them the benefit of the doubt because they made one for my Martinique a couple years ago and it was quality made.I installed the pontoon cover last week and I couldn’t have been more pleased with the quality and fit. +1 for them from me!
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1976 Martinique,350 Omc. 1975 Glastron/Carlson CV16,115 Merc.
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DockDoc
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Joined: February-17-2014 Location: Charlotte, NC Status: Offline Points: 476 |
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Posted: July-12-2021 at 8:34pm |
Yeah I can appreciate that... but I would MUCH rather have been told "we're super busy, it might be 8 weeks or more". Just generally terrible / almost zero communication.
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1993 Sport Nautique
PCM 351w, no ProTec |
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DockDoc
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Joined: February-17-2014 Location: Charlotte, NC Status: Offline Points: 476 |
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Posted: July-12-2021 at 8:36pm |
Yeah so they called me today after getting my "nevermind" email, and apparently had the cover ready to ship... except they forgot to make up the side skirts. They're supposedly going to make them and have it shipped out within 24 hours, and give me a discount on the whole order. Not holding my breath though. But everyone says the quality is amazing, and if it's truly here in a few days that will just be impossible to beat. Really need a proper cover.
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1993 Sport Nautique
PCM 351w, no ProTec |
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fanofccfan
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Joined: December-13-2009 Location: North Bend NE Status: Offline Points: 1796 |
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Posted: July-12-2021 at 10:50pm |
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They are good people that produce a quality product. They were very helpful in getting my cover made for my marauder. I sure hope things go well for you.
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2004 196 LE Ski 1969 Marauder 19 1978 Ski
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DockDoc
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Joined: February-17-2014 Location: Charlotte, NC Status: Offline Points: 476 |
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Posted: July-12-2021 at 10:54pm |
OK thanks - we'll see!
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1993 Sport Nautique
PCM 351w, no ProTec |
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TRBenj wrote: