AT&T project Lightspeed

Gary and John,
When I called in the freezing/pixelation problem last evening, I never talked to a live person. You go through all the prompts and then you hear something like "please hang on while we check your lines". I went through that and immediately after the checking, it kicked into a automated scheduling for a tech. AT&T has got quite a system. Whether it works or not is up in the air! Well, the tech did show up but today it was a inside guy. Per my wife, he installed a new "ethernet" and a jack in the wall??????? (somethings got to be up with my wifes "translation"!!!)

We'll see what happens. Funny how the problem popped up after several wet days!!!

I love it when the IT guys can not coordinate with the bookeeping guys. The problem has popped up about 4 times and of course I got no help talking to the customer service people (at least AT&T hasn't jobbed it out to India!)

Every long month with more than 4 weeks in it, AT&T's billing cycle (month closing date) is BEFORE the due date on my bill. So, I get the statement showing that I'm past due on my payment! Stupid!!!!