Correct Craft's Customer Service
Printed From: CorrectCraftFan.com
Category: General Correct Craft Discussion
Forum Name: General Discussion
Forum Discription: Anything Correct Craft
URL: http://www.CorrectCraftFan.com/forum/forum_posts.asp?TID=22678
Printed Date: September-23-2024 at 5:42am
Topic: Correct Craft's Customer Service
Posted By: team210
Subject: Correct Craft's Customer Service
Date Posted: July-18-2011 at 5:14pm
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I have owned Correct Craft's for the past 10 years most recent one 2006 210 Team. The warranty ran out at the beginning of this summer, shortly after that hugh cracks showed up in most of the cushions. I contacted CC, they asked me for pictures, took them and sent them to CC. I had to contact them at least 6 times becuase they would no answer me, today I received an email. See below their response.
I'm sorry there is nothing I can do about this. My problem with this is, the upholstery dept is already overwhelmed with production for the 2012 model year as well as legitimate warranty claims. To add additional seats out of good will is not something I can do in good conscience. I am in the market for a new boat, but after this response my last CC, afterall we are buying customer service when we purchase anything. This is the most disappointing answer I could have received. |
Replies:
Posted By: Hollywood
Date Posted: July-18-2011 at 5:26pm
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The late/no reply would be annoying, but good luck with the other manufacturers! ------------- |
Posted By: mdvalant
Date Posted: July-18-2011 at 5:34pm
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So are the seats a defect, or how are they cracking? ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-18-2011 at 5:44pm
| The Seats/cushions are cracking in odd places, not where you would expect them. The back sun deck is cracked in the back, the piping is broken on many of the seats, it's odd. But in CC's tradition their customer service never ceases to give me that feeling of securit when purchasing a $68,000 boat. |
Posted By: harddock
Date Posted: July-18-2011 at 5:56pm
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Is all this seat damage on the 2006? Where do you live? ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=4487" rel="nofollow - 1998 Ski Nautique |
Posted By: team210
Date Posted: July-18-2011 at 6:41pm
| Yes on a 2006 Team 210. Live in WV |
Posted By: harddock
Date Posted: July-18-2011 at 7:08pm
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is the boat covered or garaged? ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=4487" rel="nofollow - 1998 Ski Nautique |
Posted By: team210
Date Posted: July-18-2011 at 7:14pm
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Boat is at the dock 3 months a year covered, balance stored inside a garage. Boat is taken care of at all times. My biggest complaint is not that the cushions cracked but to CC's lack of response/customer service.
Just not the same company as when Meloon's owned it. The boats are not the same either, I have always been a die hard CC fan. |
Posted By: Hollywood
Date Posted: July-18-2011 at 7:18pm
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Sell the Nautique and buy a Correct Craft? I'm a bit puzzled on how the vinyl can hold up for 5 years then over night fall apart... ------------- |
Posted By: mdvalant
Date Posted: July-18-2011 at 7:19pm
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Agreed that service may be difficult. I have never had to really reach out to CC about much. Although when we were trying to replace our (IMO) crap digital gauges in our 2000 Sport we received dismal support from CC aka Nautique.
Regardless, I wanna know how the heck your seats are that bad already. Not saying you aren't taking care of them, but it's that or uh..a bad batch of vinyl? ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-18-2011 at 7:24pm
| Yes agree with you, maybe a bad batch of vinyl. I have had boats with a spot here and there but not like this. I will post the pictures I sent to Nautique. In 2006 I bought the boat new from the Cleveland Boat Show in February, in April put it on the water to test it out, boat burned up. CC replaced the boat with this boat, but no without a bunch of screaming and threatning, so maybe no surprise they could care less about some vinyl. Good luck getting their help, if you figure them out let me know. |
Posted By: mdvalant
Date Posted: July-18-2011 at 7:26pm
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Oh yea, we got our gauges figured out but not with the help from the factory. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: Keeganino
Date Posted: July-18-2011 at 11:09pm
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The guy who did my upholstery for the Skier last year was doing warranty work for Mastercraft on a 2008. He said the vinyl is just not as good as it used to be. Let me just add this guy was slooooooooowwwwwwwww! We are talking months off the water while he is doing his thing getting paid by corporate.
Sucks to hit a dead end in the customer service dept, but you did say the warranty was up... When the ac unit in my car goes out 500 miles after the warranty period, i would never expect them to fix it for free. I can see your frustration but don't agree with the beef. ------------- "working on these old boats may not be cost effective but as it shows its what it brings into your life that matters" -Roger http://www.correctcraftfan.com/diaries/details.asp?ID=4897" rel="nofollow - 1973 Skier |
Posted By: Nautiquehunter
Date Posted: July-19-2011 at 12:13am
| What do you use to clean and condition the interior? How often do you clean it? |
Posted By: team210
Date Posted: July-19-2011 at 12:23am
| I clean it after each use with Babes. $-5 times a year I pull it out of water and use 303 on it. |
Posted By: team210
Date Posted: July-19-2011 at 12:28am
| As far as it being out of warranty, I understand that but it surprises me the comment they made-not very customer friendly. A little more finese in their answer may have made a difference, do you like to be treated like that, got you? Isn't customer relations all about building relationships for a lifetime of sales/committment? Work by the hour? |
Posted By: Keuka
Date Posted: July-19-2011 at 12:37am
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Keegan
Your point about the warranty being up is well taken but that usually doesn't mean the manufacturer won't participate in the repair. I work in car dealers everday (all franchises). The dealers generally have some sort of self authorization for goodwill warranty repairs. Something like this, the manufacturer might cover it but require the customer to cough up a percentage of it. The amount of maintenance service that is done at the dealer usually is a direct reflection of how much effort the dealer will go to bat to get it covered for you. Are you a regular customer of you local Nautique dealer? Did they offer to help or did you go straight to the manufacturer? David ------------- 86 Martinique |
Posted By: team210
Date Posted: July-19-2011 at 12:41am
| I went to the manufacturer, my dealer closed. I agree with you 100%, a little good will goes a long way. They made no effort to help, and that to me speaks volumes. |
Posted By: skicat2001
Date Posted: July-19-2011 at 12:58am
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I will be honest that all manufactors have turned to cheap interior stichinng, work and all stink. I know some others going through the same with Mastercraft on a 09, and a Malibu 08. These boats are 50k and the inside looks awful. Stiching is offline, very inconsistent and tears easly and they will not warranty the work. All of them stink and it ends up going to the consumer when they should uphold there name and take care of the customer. There are not to many corporations these days to do not rely on return customers, they just look for the good ol tea bag screwing up front, and do not look at the return and customer service that should be provided long term. Sorry about this, but it is out there with a large percentage of them act like this.
They dont make like they used too!!  ------------- 1985 CC 2001-SOLD Lee Michael Johnson |
Posted By: team210
Date Posted: July-19-2011 at 1:16am
| Wow,you have said it as clear as a bell. After all returning customer's are what everyone strives for. And the American corporation wonders why their business is loosing money and customers. A little bit of good will can and does go a long way. My wife and I are looking for a new boat, guess who just fell out of the running, and I promised Nautique I would post their answer of every CC post I could find, they said they were too busy, maybe this will help slow them down a bit. Their attitude makes me feel like they don't care, oh they really don't. One has to ask themselves why the Meloons got out of a company they founded on the Christian principals and employed Christian people with core values. Nautique ( CC ) has fallen to the ranks of every other manufacturer, just a little difference in business seperates good from great. |
Posted By: Whitfield
Date Posted: July-19-2011 at 6:25am
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If the giants fall, then will our kids look to CCfan first for there boating needs? I know here I can always get a prompt, courteous response, peppered with knowledgeable advice on best to spend my dollars (weather buying, building or rebuilding). ------------- Michael .... I'm the black sheep ~ 1984 Dixie 299 Super Skier (350 Chev PCM / counter rotation / Velvet drive) Open Bow. |
Posted By: eric lavine
Date Posted: July-19-2011 at 10:07am
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team, shame on them, big business nowadays MUST rely on customer service, some it seems are trying to sugar coat your vinyl problems, you plopped down the same money a person would plop down for a Porsche, I would guareentee if Porsche had this problem with their seats cracking we wouldnt even talking about it because it wouldve been handled already. Its a right now world and i think thats how CC is handling their business, they dont wanna walk down and fck the herd of cows, they wanna stay up top and fck the one big cow and forget the rest.
its funny, not going off track here but its a perfect example, just yesterday this old guy came to my shop and needs about 1500 bucks worth of work to his car, he said to me, you know why i brought my car here? i said why? he said about 4 years ago i had a flat tire right out in the front of your shop and you guys pulled my car off the street with your lift truck and changed the tire for me, and you wouldnt except a 10 dollar bill from me, so my wife made you guys a cake and i brought it in for you guys a few days later...I remember the cake, lol thats burned into his memory, and that one deed gave me a customer for life. thats what its about, and some people wonder........ it fcn baffles me in an disposable fcn economy of boats, why they wouldnt step up to the plate and handle this, even just to save face even if its not their problem ------------- "the things you own will start to own you" |
Posted By: eric lavine
Date Posted: July-19-2011 at 10:33am
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Team, one question, after your experience with this problem, is there another 68k CC in your future? ------------- "the things you own will start to own you" |
Posted By: eric lavine
Date Posted: July-19-2011 at 10:34am
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I hate bad press..... ------------- "the things you own will start to own you" |
Posted By: mdvalant
Date Posted: July-19-2011 at 11:19am
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Back to the dealer thing...How do we compare boats to cars? Do we at all? Do the companies operate the same way? If I buy a brand new Ford pick-up from Smith Ford in nowhere, USA and the door hinge squeaks and it's really annoying me, aren't I required to take it to Smith Ford and have them deal with Ford Motor Company as opposed to me escalating past the dealer?
I understand you can't throw a rock without hitting a car dealer and that Nautique dealers are tough to come by. I'm just trying to think of an excuse for Nautique I guess. Maybe the business plan is to NOT assist customers from the factory/main plant and instead delegate to their dealers. If that is the case, I vote they hire some of us to sit in the A/C and answer calls at the main office. All we'd have to do to answer most of them is a CCFAN forum search... ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: BuffaloBFN
Date Posted: July-19-2011 at 12:14pm
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He said his dealer closed so where does he have left to go? I wonder if he got a courtesy call and a pointer to the next nearest dealer?
Good for you on that tire Eric. ------------- http://correctcraftfan.com/diaries/details.asp?ID=2331&sort=&pagenum=12&yrstart=1986&yrend=1990" rel="nofollow - 1988 BFN-sold "It's a Livin' Thing...What a Terrible Thing to Lose" ELO |
Posted By: mdvalant
Date Posted: July-19-2011 at 12:16pm
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Oh yup my bad, forgot his dealer closed.
Also wanted to give Eric a +1 on that tire. I would be doing the same thing if I were that family. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 12:17pm
| There was a Nautique in my future, but no the answer is NO! I too own my own business and my saying is "The customer is not always right but the customer is always the customer" I have has similair experiences as Grand Poobah with customers, have had the same customers for 25 years because I value them, they pay for my kids college, my mortgage, etc. I refuse to be treated like this, and if I needed to go to a dealer first, all they had to do was tell me. Across the board today products are pretty equal so what makes us purchase from one company to another, in my world it's simple " Service ". I am willing to pay top dollar but I don't want to be treated like this, and won't. As with cars you are correct, I own a BMW X5 to tow my boat, trust me when something goes wrong Service is at the FRONT! |
Posted By: Hollywood
Date Posted: July-19-2011 at 12:19pm
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Nautiques isn't what Correct Craft was, but what makes you think there's another tow boat manufacturer better? ------------- |
Posted By: BuffaloBFN
Date Posted: July-19-2011 at 12:22pm
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I think they call that 'voting with your feet'. ------------- http://correctcraftfan.com/diaries/details.asp?ID=2331&sort=&pagenum=12&yrstart=1986&yrend=1990" rel="nofollow - 1988 BFN-sold "It's a Livin' Thing...What a Terrible Thing to Lose" ELO |
Posted By: BuffaloBFN
Date Posted: July-19-2011 at 12:24pm
Are the other company sites seeing customer service issues? CC may be at the top of a low hill in this economy? ------------- http://correctcraftfan.com/diaries/details.asp?ID=2331&sort=&pagenum=12&yrstart=1986&yrend=1990" rel="nofollow - 1988 BFN-sold "It's a Livin' Thing...What a Terrible Thing to Lose" ELO |
Hollywood wrote:Posted By: team210
Date Posted: July-19-2011 at 12:27pm
| So are we to accept inferior products and service because that's how it is? |
Posted By: Swatkinz
Date Posted: July-19-2011 at 12:32pm
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The boat is 5 years old and out of warranty. The response from Nautiques was unprofessional, but would a professional sounding response denying assistance have been much better? Would Nautique still be a possible next boat for you if they had denied assistance but done so in a timely professional way?
Also, how is it that immediately after the warranty expires, huge cracks develop in the upholstery. Wouldn't that kind of problem need to occur over time? It's understandable that a catastrophic engine or transmission failure can "just happen" the day after warranty expiration, but this kind of problem seems unlikely to have only shown up after the expiration. Team, I understand your frustration and I hope that Nautiques will makes some customer service communication changes that will come across more polished, but I don't necessarily think that they are out of line with denying assistance. JMO ------------- Steve 2011 Sport/Air 200 Excalibur 343 2017 Boatmate Tandem Axle Trailer Former CC owner (77, 80, 95, 88, all SNs) Former Malibu owner (07, 09) |
Posted By: team210
Date Posted: July-19-2011 at 12:43pm
| Didn't you just answer your own question? If the cracks occured over time would they not have occured within the warranty time? There are very few dealers remaining, and some of them are sub par, mine is over an hour away and not very responsive, especially since I didn't purchase my boat there. Look I get it it's over the warranty by 4 months, but isn't this when we are pround and satisfied we purchased a CC? To accept mediocrity is not how great companies and individuals are made, going abouve just a little ensures greatness! |
Posted By: mdvalant
Date Posted: July-19-2011 at 12:49pm
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Where are the vinyl pics? ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 12:51pm
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I have been trying but will only let me upload small files thge pics are larger files, any help here?
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Posted By: 62 wood
Date Posted: July-19-2011 at 12:53pm
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I am not going to defend Nautiques response, it was certainly "a bit rough"... BUT, I think most companies in general have had to downsize and work with fewer employees.. which means the remaining employeees are often "overworked/multi-tasking" AND probably at a pay scale lower than 3 or 4 years ago.
How many times have you spoken with someone from the factory? ...maybe it was just a bad day? ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1117&sort=&pagenum=6" rel="nofollow - 64 American Skier 62 Classic.. 73 Ski Nautique |
Posted By: mdvalant
Date Posted: July-19-2011 at 12:54pm
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Can email them to me and I can upload them for you...
Or I use Microsoft photo editor and Edit/Re-size make them around 600X400 and you're good. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: Swatkinz
Date Posted: July-19-2011 at 1:06pm
Team, For sure I don't know you or how you maintain your boat. It's been my experience that most people think of themselves as being "meticulous" boat owners although many are not in my opinion. Not saying what kind of boat maintenance guy you are, just sayin'. BTW, I am not a meticulous boat owner. Isn't it possible that these cracks were there and visible prior to the warranty expiration and that you just missed them? Would anybody disagree that vinyl, carpet and rubber probably begin degrading at day 1 of the build process. Add wear and tear to that and those components are put through alot of stress. I think the fact that CC makes us proud and satisfied is great, but I don't you can just use that card and force them to fix every problem every time. Especially if the boat is not still in the warranty period. I'm on your side with their response and in the beginning it sounded like you were understanding that they didn't want to fix your boat, but that the unprofessional response was unsatisfactory. Not trying to rile you up, just trying to offer an unbiased opinion of the situation. FWIW, I don't think you're going to be anymore satisfied with what other manufacturers are willing to do to remedy your problems although their denial may sound a little more professional. Again, not trying to rile you up...just my opinion ------------- Steve 2011 Sport/Air 200 Excalibur 343 2017 Boatmate Tandem Axle Trailer Former CC owner (77, 80, 95, 88, all SNs) Former Malibu owner (07, 09) |
Posted By: team210
Date Posted: July-19-2011 at 1:09pm
| pics on their way. |
Posted By: mdvalant
Date Posted: July-19-2011 at 1:20pm
 ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: mdvalant
Date Posted: July-19-2011 at 1:24pm
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I know the point here is Nautique's aka CC's customer service...but if I was employed by them I would not lend out work not covered under the warranty anymore...especially if its for something like this.
Maybe some will agree/disagree...I don't think that boat has been taken care of as well as it could have been. Judging mainly from the dirt I see on the vinyl and in the seams. I'm impressed it held up as well as it did. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: Hollywood
Date Posted: July-19-2011 at 1:29pm
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Buy a MasterCraft, please. ------------- |
Posted By: Dawgnautique
Date Posted: July-19-2011 at 1:31pm
| I agree mdvalant......I have a 93 Sport (18 years old) that the vinyl has a few little cracks at points of continuous use (step points, observers seat edge, play pen cushion) but overall, my vinyl looks 1,000 times better. Granted, it may be a better grade of vinyl, I don't know but I am a little suspect on the statements of "pulled out 5 times per year and used babes as well as 303". Mine gets 303 at the beginning of each year and occasional treatment between periodic wipe downs all year...that's it. I think Nautique is well within their customer service requirements here. By the way, the red piping destruction did not come from vinyl breakdown...that has been rubbed, bumped, molested continously for awhile to cause that damage. Sorry man, call CCskins (or whatever the name is) that advertises on this site and be done with it. |
Posted By: Swatkinz
Date Posted: July-19-2011 at 1:34pm
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do the boards typically get stored in the racks when the boat is not being used? ------------- Steve 2011 Sport/Air 200 Excalibur 343 2017 Boatmate Tandem Axle Trailer Former CC owner (77, 80, 95, 88, all SNs) Former Malibu owner (07, 09) |
Posted By: eric lavine
Date Posted: July-19-2011 at 2:33pm
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Were the cracks there 5 months ago? just curious ------------- "the things you own will start to own you" |
Posted By: team210
Date Posted: July-19-2011 at 3:30pm
| What does it matter what I say, you can see dirt in the seams from a digital camera. CC owners have and will continue to drink the purple kool aid Nautique serves. The Rev. |
Posted By: mdvalant
Date Posted: July-19-2011 at 3:36pm
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Dude, if I have rust on my car 4 months after the warranty is up I don't expect that to be fixed!!! Take care of your boat!!!
We all gave you the benefit of the doubt...expecting to see pearl white vinyl with hilacious clean tears like it was crap vinyl but IMO that was not the case. I don't think Moomba would even take that boat back to fix... ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: boat dr
Date Posted: July-19-2011 at 3:36pm
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I have not posted on this topic , awaiting pics, and glad I did. From the looks of your $65,000 boat, you are the problem , and not Nautiques.
Rather than bash the builder , look and see if you could have had an adverse effect on interior. . After a look, I see why you were rejected on the warrenty claim,that is shameful. That new Mastercrapp will fit you just fine......SEE YA ------------- boat dr /diaries/details.asp?ID=4631 - 1949 Dart /diaries/details.asp?ID=1533 - 1964 American Skier |
Posted By: DrCC
Date Posted: July-19-2011 at 3:47pm
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It's the "new' America, Screw customers, we only want Buyers.
I'd suspect cheap vinyl plus 303. I think we've all discovered Armor-All as being liquid worthless crap. |
Posted By: team210
Date Posted: July-19-2011 at 3:53pm
| I don't know how you can make a judgement call from pics. Boat dr. you bend over and I beleive Nautique has made a new boat that will fit right where your brain is. Do you want to see my car too? How about my House? My wife? my dog? They are all clean as well but if you need to believe my boat has not been taken care of CC loves you and wants you to join them in thier next kool aid session. |
Posted By: mdvalant
Date Posted: July-19-2011 at 3:56pm
 This is getting out of hand! Now you're bringing you're family in the mess with you? How can you say your boat was taken care of? It's an 06 compared to our old '90 and ours looks showroom compared to yours.
nah nah naah naah, nah nah naah naah...hey hey hey hey.... ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 3:59pm
| You realize I am just having some fun, after all i am THE REV. |
Posted By: mdvalant
Date Posted: July-19-2011 at 4:00pm
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Who the flock is "The REV" are you before my time or something ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 4:01pm
| There your head is again. |
Posted By: team210
Date Posted: July-19-2011 at 4:03pm
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Alright I'm finished see you all later.
The Rev |
Posted By: martin 74
Date Posted: July-19-2011 at 4:20pm
| Those pictures of a five year old $68K dream boat (for many) are sad and disturbing. |
Posted By: Air206
Date Posted: July-19-2011 at 4:22pm
Another new member "helped" on the boards.......... 
Guess folks just wanted to vent - dunno how we could have helped a warranty issue on this boat or a design flaw on a Ski 200 OB, but still we were able to tell them they are not wanted on this site......... disappointing. ------------- https://tinyurl.com/y6t5e3bu" rel="nofollow - 04 Air206 http://tinyurl.com/9urzgls" rel="nofollow - 91 Barefoot 78 SkiTiq |
Posted By: 62 wood
Date Posted: July-19-2011 at 4:32pm
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team,
...always the problems with forums.... I am not going to make a judgement call from the pics... dont know you or how the boat was taken care of.(or really care). But, you did just join CCF yesterday, was it just to slam CC? Where you been the first 5 years of owning the boat? A lot of us have had direct dealings with the factory thru the years and "rubbed elbows" with the "brass". Great, down to earth people and always been a positive. I dont have a clue who responded to you via the email from CC... maybe things are different today. Sad, its the way the world is going. Sounds like the one thing CC is guilty of, is poor PR. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1117&sort=&pagenum=6" rel="nofollow - 64 American Skier 62 Classic.. 73 Ski Nautique |
Posted By: Hollywood
Date Posted: July-19-2011 at 4:39pm
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There is 1 large crack, hardly "hugh cracks showed up in most of the cushions" and some seams separating which is nothing new. User error all the way and it certainly didn't happen all at once. Not going to miss anyone's bitching and moaning on here.
If you want to see huge cracks in most of the cushions ski with me in December, you hear that lovely crunch every time you sit down. ------------- |
Posted By: team210
Date Posted: July-19-2011 at 4:42pm
| Wood62 you had better watch out, others won't take kindly to you saying CC isn't a great corporation. All I am saying is regardless if you think I took care of the boat or not things could have been handled in a more professional manner. You need to realize I don't live in Florida the weather here is terrible most of the time, whether the boat was taken care of or not the skins should not have done this. The perfect pass has operated incorrectly for 3 years 10 trips to the dealer still doesn't work. Anytime heir are mechanical items invlolved issues occur, a great corporation knows how to handle those issues. Last week my car broke down in my driveway, manufacturer sent a flat bed to tow to dealer 60 miles, before they arrived to pick up car they had rented me a car to drive until repaired, that's customer service that invokes loyalty. Solve the problem, after all anyone sell you something, see how the problem is solved when it arises no matter who is to blame. Core valuues! CC used to be founded on Christian values, now just another comapany selling an over priced product, tons of them out there. Why pay $90,000 for a CC when I can buy a similiar boat at $40,000? |
Posted By: Hollywood
Date Posted: July-19-2011 at 4:52pm
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I have two 2011 Moomba Outbacks for sale, under $40,000.
Compare boat makers to boat makers, not cars. ------------- |
Posted By: 62 wood
Date Posted: July-19-2011 at 5:02pm
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And you have to understand, you came into a bunch of pretty die-hard CC lovers with your first post being a slam on CC. You dont have any personal info on yourself.....who, what, where, etc. The vast majority of us on the site have become pretty good friends and dont "hide" behind anonymity. Most would bend over backwards to help another member. It truely is a great group of guys.(and gals)
I think all of us agree the response from CC sucked, big time, I dont think any of us defend them on that issue. The unfortunate bottom line is, the boat is out of warranty. A lot of things have changed in the last few years.. heck I remember you could run the gas over a few cents and get charged only for the closest dollar...try that today.
I agree with the Christian values 100% , we are starting to be in the minority in this country.. now that IS sad....  ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1117&sort=&pagenum=6" rel="nofollow - 64 American Skier 62 Classic.. 73 Ski Nautique |
Posted By: team210
Date Posted: July-19-2011 at 5:09pm
| I agree that the boat was and is out of warranty. I have been a die hard CC owner for years too, defended them to all. You know I heard a saying years ago that we as Americans don't complain enough we walk away maybe if we complained more and held those in charge accouable more we would not have to complain any longer. Now that being sai I own a business and ocassionally I have a customer who is unreasonable, but I still make it right with them, don't ever want any ill feelings in the business world out there about me. For the most part this has served me well, same customers for 25 years. I am not trying to hide, ask any questions you like. I beleive we have learned to accept sub par service, it's the way it is. CC did not last as long as it has without those core Christian values, and one needs to ask why the family left a business they built from the ground up to a great-unparralled company. |
Posted By: JoeinNY
Date Posted: July-19-2011 at 5:16pm
|
Stop feeding the troll.. this is boring..
A. Dont come to a forum that you have never contributed to in any meaningful way just to bash the product at the center of the forums being. B. I dont see anything wrong with the response from corporate that you quoted.. they apologized and stated they just werent in a position to do something for you. If I had a legitimate warranty repair..say a couple year old boat with stitching coming apart I wouldnt want to be behind them working on an out of warranty boat in front of me just because the guy threatens to go to all the forums and complain. C. It could just be the pictures but your vinyl looks like crap. It in fact looks like you don't maintain it and treat it like a throwaway boat. I understand a short season but crappy looking vinyl isnt keeping you from skiing on the boat. If you dont want crappy looking vinyl take care of it better. The boat still works.. vinyl is a wear item how you take care of it and more importantly how you use it greatly influences how long it lasts. D. On a more constructive note.. through a dealer is the only way you would have resolved this to your liking. Pictures would never be enough to say this a completely unacceptable even for a boat out of warranty failure. A dealer in your corner than knew the boat had proper care would have more pull. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1477 - 1983 Ski Nautique 2001 1967 Mustang 302 "Decoy" http://www.youtube.com/watch?v=cO5MkcBXBBs - Holeshot Video |
Posted By: team210
Date Posted: July-19-2011 at 5:19pm
| If it's boring leave, your contributions are boring and unfruitful. You love it and you know it. So stop acting like you are more intelligent than you are, stay here and have some fun, you troll. |
Posted By: mdvalant
Date Posted: July-19-2011 at 5:24pm
|
You are so frickin weird Team!!! A/S/L? ;) let's video chat
I'm gonna go out on a limb here and say I bet you get all the chicks. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 5:26pm
| SPS? |
Posted By: team210
Date Posted: July-19-2011 at 5:31pm
|
My last farwell from The Rev., it's been fun but gotta go pick up all my chicks now.
|
Posted By: mdvalant
Date Posted: July-19-2011 at 5:34pm
Bye ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 5:37pm
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Stay thirsty my friend.
|
Posted By: boat dr
Date Posted: July-19-2011 at 5:39pm
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Hope you are true to your word....
Your kinda like a turd, they will soon float to the top. But if you do not keep poking at it the smell will soon go away....see ya ------------- boat dr /diaries/details.asp?ID=4631 - 1949 Dart /diaries/details.asp?ID=1533 - 1964 American Skier |
Posted By: Keeganino
Date Posted: July-19-2011 at 6:36pm
Yeah Joe, like stop trying to act all like smart and stuff. Huh Huh Billy said turd.  Poo Poo  ------------- "working on these old boats may not be cost effective but as it shows its what it brings into your life that matters" -Roger http://www.correctcraftfan.com/diaries/details.asp?ID=4897" rel="nofollow - 1973 Skier |
Posted By: TRBenj
Date Posted: July-19-2011 at 7:23pm
|
http://www.planetnautique.com/vb3/showthread.php?4694-2006-air - The Rev, on PN, circa 2006 ------------- |
Posted By: mdvalant
Date Posted: July-19-2011 at 7:28pm
|
Tim!!! Do know the history of the Notorious R.E.V?
EDIT: sorry, just read the thread on PN in 2006. Interesting stuff indeeed. ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: team210
Date Posted: July-19-2011 at 7:43pm
|
Come on let's have a little fun.
You guys are way too serious and way too boring. You must admit got things going a bit. 
|
Posted By: dmiracle
Date Posted: July-19-2011 at 7:46pm
|
coreycluster in disguise? ------------- Doug |
Posted By: team210
Date Posted: July-19-2011 at 7:48pm
| No I am The Rev |
Posted By: Hollywood
Date Posted: July-19-2011 at 7:49pm
I've got a great sense of humour, if that's your idea of fun don't bother inviting me to your next party. ------------- |
Posted By: team210
Date Posted: July-19-2011 at 7:50pm
| No I believe you to be a dull and lifeless person, and that's coming from the Rev. |
Posted By: Hollywood
Date Posted: July-19-2011 at 7:53pm
The Rev's birthday BASH.
 ------------- |
Posted By: dmiracle
Date Posted: July-19-2011 at 8:05pm
....in his later years.
 ------------- Doug |
Posted By: peter1234
Date Posted: July-19-2011 at 9:32pm
|
hey whats that guy doing to my wife with my belly ------------- former skylark owner now a formula but I cant let this place go |
Posted By: IntelSoftApps
Date Posted: July-21-2011 at 8:23am
|
Dude, your boat looks like it has been sitting outside for the past 4 years with out a cover. I know many people who don't take the best care of there upholstery, but there's looks 100 times better than your crap. Yours looks like it sits outside in the cold then dries up during the day. And it shows. Your 5 year old boat looks like a piece of crap. Something that you would post for sell and no one would buy it. But hey, its your boat...
No wonder why CC said that when you sent the pics.that's probably why they didn't respond until you slammed them. They were probably thinking, "this Guy is a waste of our time. Doesn't even look like he cared for the boat". They also probably got a good laugh out of it as well... Anyways, have fun with your mastercrap, maliboo, or gayliner Wonder what resell value you will get for your boat? |
Posted By: team210
Date Posted: July-21-2011 at 12:08pm
|
Just had to return 1 more time, see you all in 5 years.
The Rev |
Posted By: Gary S
Date Posted: July-21-2011 at 12:48pm
|
This is just one thread of where you miss 79's insight ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1711&sort=&pagenum=1&yrstart=1966&yrend=1970" rel="nofollow - 69 Mustang HM SS 95 Nautique Super Sport |
Posted By: 75 Tique
Date Posted: July-21-2011 at 1:13pm
|
As a rule the CCFans are a pretty good bunch of guys. In the 200 OB thread a week or so ago, someone said the CCfans were not as polite as they should be. Normally I am all over that opinion, and it annoys me when a CCFan gets rude and inconsiderate and resorts to name calling. There is no need for or room for that here. However, sometimes some folks just seem to ask for it. No one was unsympathetic with the 200 OB guy's problem, it was his attitude after people offered opinions/help that got him in trouble. Same with this guy, people were sympathetic to the problem until his attitude started showing through. Clearly he gets his thrills out of stirring things up, including telling half the story, just like his thread over on PN. So although it is unfortunate that sometimes good CCF members do get out of line, as a rule we are a good bunch, but every now and then, someone is going to come along that just seems to "ask for it". I can't say that I am particularly sad that the rev is going away for 5 years. Good luck to him. Sounds like he would fit in better over at PN anyway....although they didnt seem to think much of him either. ------------- _____________ “So, how was your weekend?” “Well, let me see…sun burn, stiff neck, screwed up back, assorted aches and pains….yup, my weekend was great, thanks for asking.” |
Posted By: JoeinNY
Date Posted: July-21-2011 at 1:33pm
|
What it is is Libel.. probably actionable since there is no truth component to the defense. Made up crap, which will show up in a google search for anyone looking to check on CC's customer service reputation before buyina a boat. They probably wont read enough to realize that the Rev is basically a Joke and therefore harm will have occured to CC. The thread aught to be deleted and the ip address and account info of the poster should be kept should CC want to take up the cause.
IMHO ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=1477 - 1983 Ski Nautique 2001 1967 Mustang 302 "Decoy" http://www.youtube.com/watch?v=cO5MkcBXBBs - Holeshot Video |
Posted By: mdvalant
Date Posted: July-21-2011 at 1:40pm
|
These last two posts...
+1 +1 ------------- http://www.correctcraftfan.com/diaries/details.asp?ID=5009 - '90 Ski (sold) http://www.correctcraftfan.com/diaries/details.asp?ID=5479 - '00 Sport Mississippi River - Bellevue, IA |
Posted By: Riley
Date Posted: July-21-2011 at 1:44pm
|
When someone's first post is about bashing someone or something it's a pretty good sign they aren't on here for advice or to make friends. Good idea to delete the thread. ------------- |
Posted By: TRBenj
Date Posted: July-21-2011 at 2:15pm
Well said. ------------- |
Posted By: Fl Inboards
Date Posted: July-21-2011 at 2:49pm
|
Not quite sure if this is just a cage rattler or what. My thoughts are the rips in the upolstry did not just occure the day after the warranty went out.
Why did this not get attended to when these rips and splits first appeared before the warranty went out? Nautiques just replaced a coming pad skin on one of my customers 206 with a smile and a thank you. They also just replaced a skin on my 200 with no accusation nor drama both transactions were done with very good satsifaction from Nautiques customer service. Thanks Ron, and Bruce! ------------- Hobby Boats can be expensive when the hobbyist is limited on their own skill and expertise. 1993 Shamrock "fat" 20. 2008 Nautique 196 5.0 |