Warranty Issue with New SN200 |
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actman
Newbie Joined: August-31-2010 Status: Offline Points: 14 |
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Posted: August-31-2010 at 11:05pm |
My new SN200 was delivered this past June and it has had a warranty issue since the day I drove it. It has been back and forth to the dealer and CC has no answer as to how to fix it.
I have bought 7 new ski nautiques from the dealers since 1986. I am a die hard loyal CC customer. Tomorrow CC will decide finally what to do. I have also posted in detail on another CC forum my issue. |
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kapla
Grand Poobah Joined: March-27-2008 Location: BA, Argentina Status: Offline Points: 6148 |
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hey welcome..
if possible explain more about the issues.engine? electrical? hope it turns out well for you |
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<a href="">1992 ski nautique
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actman
Newbie Joined: August-31-2010 Status: Offline Points: 14 |
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I may explain more in detail after tomorrow. Im hoping CC will resolve this for me. I would rather spend my time worrying about how well I'm skiing. |
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SNobsessed
Grand Poobah Joined: October-21-2007 Location: IA Status: Offline Points: 7102 |
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“Beer is proof that God loves us and wants us to be happy.”
Ben Franklin |
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kapla
Grand Poobah Joined: March-27-2008 Location: BA, Argentina Status: Offline Points: 6148 |
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to this point I would request the 2011 no charge..put a lawyer.
so 3 month and not a clue what the possible cause of the sound? |
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<a href="">1992 ski nautique
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horkn
Platinum Member Joined: September-10-2007 Location: Cedarburg, Wi Status: Offline Points: 1511 |
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I've been following on PN. Hopefully they treat you right.
I would be livid. |
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78 martinique- refloored, reinforced, stringers re glassed, re engineered interior
GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
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p/allen
Gold Member Joined: March-14-2006 Location: Dixon Illinois Status: Offline Points: 942 |
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sounds to me like they should get you another 2010 and then take your boat and drive the crap out of it till it breaks .
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kapla
Grand Poobah Joined: March-27-2008 Location: BA, Argentina Status: Offline Points: 6148 |
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SOOOO what happened? did you get an answer?
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<a href="">1992 ski nautique
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SharkSN
Senior Member Joined: August-23-2010 Location: Sproat Lake Status: Offline Points: 119 |
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I had a similar issue with a SeaDoo GTX from hell, same offer, credit for the "demo" i bought and $$ for a new one. If the boat is running and working, and in your hands then there is use and depreciation to the owner's account. I ponied up for the new GTX and it was great.
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ski196
Newbie Joined: November-26-2008 Location: United States Status: Offline Points: 5 |
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Actman
Have you had this issue resolved yet? |
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kapla
Grand Poobah Joined: March-27-2008 Location: BA, Argentina Status: Offline Points: 6148 |
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went to PN to see if there was any update...nothing...
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<a href="">1992 ski nautique
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actman
Newbie Joined: August-31-2010 Status: Offline Points: 14 |
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Yes you will find a post on PN
For now it is still being worked out but it is very close to being finished. At this point in time I will need another week before I will fully explain. As I slid on my new Nautique Sweater this past weekend I was wondering if it might be the first and last time its worn. There is a reason why over the years I have bought so many Nautique shirts, pants, hats and accessories. Its a "Proud" feeling to be part of a team that makes you want to stand up and say " I OWN A NAUTIQUE" |
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actman
Newbie Joined: August-31-2010 Status: Offline Points: 14 |
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Today I should be getting the cost needed to be paid for a 2011 boat.
With very few changes this coming year its hard for me to put more money out. |
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mdvalant
Grand Poobah Joined: May-06-2009 Location: Bellevue, IA Status: Offline Points: 2059 |
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They should take it back and give you a brand new one. These aren't no Moomba's. We take pride in these things, CC should know that.
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behindpropeller
Platinum Member Joined: July-31-2006 Status: Offline Points: 1810 |
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Sorry bud.... You buy a Nautique now, not a Correct Craft. They quit making Correct Crafts long ago. |
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Hollywood
Moderator Group Joined: February-04-2004 Location: Twin Lakes, WI Status: Offline Points: 13510 |
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Thanks for the laugh Tim!
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mdvalant
Grand Poobah Joined: May-06-2009 Location: Bellevue, IA Status: Offline Points: 2059 |
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I'm going to go buy a...ski ray
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horkn
Platinum Member Joined: September-10-2007 Location: Cedarburg, Wi Status: Offline Points: 1511 |
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I'm shocked at how CC is handling this.
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78 martinique- refloored, reinforced, stringers re glassed, re engineered interior
GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
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SharkSN
Senior Member Joined: August-23-2010 Location: Sproat Lake Status: Offline Points: 119 |
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CC's a company, boats are mechanical devices, it probably worked all season long except for a slight noise. it happens. mo the owner is psychotic
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87BFN owner
Grand Poobah Joined: August-25-2006 Location: Ypsilanti, MI Status: Offline Points: 2194 |
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I can not wait to hear what the final outcome and costs to you are. I was not shocked by Jeff on PN's ploy to settle the tone of the forum down. That's what happens when forums get big sponsors.
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scottb
Senior Member Joined: July-05-2006 Location: Bolingbrook, IL Status: Offline Points: 376 |
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Did you click the link above to the full story on PN? Considerably different scenario than what you are suggesting. |
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87BFN owner
Grand Poobah Joined: August-25-2006 Location: Ypsilanti, MI Status: Offline Points: 2194 |
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He said the noise was happening from day one when he picked the boat up. A 50k plus boat should not make any mechanical noise. The only noise that should be heard is a sweet exhaust note. People buy new cars and complain about wind noise, you have every right to complain when you have a distracting noise coming from your brand new boat.
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SharkSN
Senior Member Joined: August-23-2010 Location: Sproat Lake Status: Offline Points: 119 |
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I did read the posts complete. The guy is a nut job.
Price has nothing to do with it. The boat is $50K because of the costs & ROI/profit to deliver that product to market. With drive lines it doesn't take much to produce undesirable noise. Whole engineering groups NVH have been working on it for the past century. So CC says let us bring the boat back to factory and fix it right. They have the tools/equipment & expertise to check everything. Why isn't that acceptable? Read your warranty contract before you buy. Using the internet as a twisted means of extortion is unacceptable imo. |
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behindpropeller
Platinum Member Joined: July-31-2006 Status: Offline Points: 1810 |
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Maybe he should buy a sailboat......they are quiet.
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Donald80SN
Grand Poobah Joined: January-12-2009 Location: Denver, NC Status: Offline Points: 3887 |
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The season in Canada will be over in a few weeks. If I were him, I would have CC take it back to the factory and try to fix it. Then have them ship it back to Canada. Also, CC would pay all of the freight on this issue and replace any interior items that get dirty in the process. If it can not be fixed at the factory, then a new plan with have to be drawn up. Plan B should be discussed before the boat goes back to Florida. Typical Warranty Statements allows the Manufacturing company the right to try to fix the problem. JMO, Donald |
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Sephmu
Senior Member Joined: September-11-2009 Location: Jax Beach, Fl Status: Offline Points: 169 |
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How is it sooooo hard to diagnose a rattle in that boat....even with all the fancy new electronics on board...mechanically, this is still an extremely simple machine.
Something isn't adding up here... |
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Hollywood
Moderator Group Joined: February-04-2004 Location: Twin Lakes, WI Status: Offline Points: 13510 |
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Is a noise technically a warranty issue if it does not affect performance?
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horkn
Platinum Member Joined: September-10-2007 Location: Cedarburg, Wi Status: Offline Points: 1511 |
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I think it's a bit out of line to call the guy a nut job.
I doubt any of us would have reacted differently had we been in his shoes. |
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78 martinique- refloored, reinforced, stringers re glassed, re engineered interior
GT40P heads Edelbrock Performer intake acme 4 blade http://img.photobucket.com/albums/v64/horkn/fish/nautique.jpg |
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SN206
Grand Poobah Joined: February-25-2009 Location: Fort Worth, TX Status: Offline Points: 2339 |
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The whole situation is very confusing it sounds like from both sides. Dealt with several dealers with various issues and have never heard of them not figuring out he problem and or making it right. I wish we could hear this mysterious noise, it is ironic no one can find it. Weither it be CC or Nautiques it blows me away they can't send someone up there if this is a unique situation. I'm leaning towards the dealer as the problem. Somebody somewhere is not telling the whole story.
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...those who have fallen and those who will.
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scottb
Senior Member Joined: July-05-2006 Location: Bolingbrook, IL Status: Offline Points: 376 |
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Maybe you're right. He should probably put on a set of earmuffs and get on with it. |
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