Warranty Issue with New SN200

When you lay out $50k+ plus for a ski boat you expect it to be without problems. As far as Correct Craft offering to take it back to the factory, I don't see how you can do any better than that. It's a problem with the drive line, so I don't see why the whole boat should be replaced. I think posting on the internet can hurt your cause, unless you're already past the point of trying to work it out. I'd let CC take it back and keep it all winter.

I do like the earmuffs idea. Wait, if he's worried about his skiing why does the rattle bother him? Can he hear it behind the boat while in the course?   

See, had CC kept these boats exhausts a little louder like our classics, then he wouldn't need earmuff's, and wouldn't hear any issue at all. LOL


The fact that CC and PCM are trying to fix this is an admission that something is wrong with that particular boat.

+1 for actman.

65 'cuda wrote: Airing the dirty laundry publicly, will always leave a foul smell in the air...

Your right enough said on my part other then important facts.

SharkSN wrote: Correct Craft is the oldest family-owned boat company in the United States.

   Sorry man, those days are long gone.

    Mike

seacamper wrote: Why should you decide what Actman wants to do with HIS possesion? +2 for Actman.

Actman is posting in a forum, so he's going to get opinions on the matter.

Obviously there's a problem, but when the manufacturer offers to take your boat back to the factory and fix it and you refuse, where do you go from there? Court? Good luck with that.

At dinner tonight I ordered a bowl of soup, when I tasted it something didnt taste correct, after eating a portion of the bowl I asked for a full refund, since I didnt return it after the first taste they were only willing to credit me partial...

Right on 05 210. Comparing a 50k boat to a bowl of soup is ludicrous. Any restaurant that you get a bad bowl of soup at would gladly give you another soup, or comp it. That is if you have the cajones or are that cheap to complain about a lousy bowl of soup.

Now taking CC to court would probably be a pretty clear shot seeing all the issues and how patient actman has been and allowing CC and it's dealers to try and resolve it. That is if this were in the US. i have no idea how legal issues work in Canada. Add in CC's new owner's and the fact that the company is not the same as it used to be and that only adds to the case for actman.

I love the fact that actman came to CCF with this, as it seems PN's big sponsor has quieted him down over there.

seacamper wrote: I was responding to Donald about giving the boat up for the whole winter. It does not matter if he's from Canada. Tom

Seacamper,

I never said for him to give up his boat for the entire winter. I also stated nothing about him being treated differently because he is from Canada.



I also stated that if it were me. I based this on his statement that he had special ordered the boat with all of the options and specific color combos. It sounds like he was very satisfied with the apprearance of the boat. That may not be the case with another boat.

I also work for a World Wide Manufacturing Company and I know how warranties work.



Donald   

hotboat wrote: I dont think I could purchase something, use it for a season and expect to get a full refund or new model replacement.

   Me either, with the exception that this problem was inherent from delivery when new. If he used it for 50 hours throughout the season and the problem developed then I agree w/ you 100% Hotboat.
   I don't blame him for using it while they tried to figure out the problem. He already paid for it, I wouldn't let it sit there at the dealer, either.In that case he'd have bought a brand new boat and been able to put zero hours on it, because it still isn't fixed.
     My father FIL went to arbitration on a Jeep Grand Cherokee that developed a vibration that they couldn't find. All he wanted was a fair deal on a trade and Chrysler was unwilling to work with him. Well, in the end, they got what they had coming. The vehicle was over a year old and he got ALL of his purchase money back, registration fees,taxes,+ interest, and the $1 bill he had to pay to go to arbitration . They got a used vehicle with problems and 20k miles on it. He paid cash too. It cost them a whole lot more than it would have if they just cut there losses and tried to help him. He had a great relationship with the dealer and they did what they could and backed him 100% because they believed that he was right.
   A year later, my BIL bought a brand new Dodge truck from the same dealership and the steering column failed when it was less than two months old. It was backordered and they couldn't get one for 8 weeks and were not willing to give him a truck to use in the meantime(he's a builder and needs a truck, not a loaner car). The service manager called Chrysler and asked them to look up history on my FIL and call back to see what they could do. They took a column out of a brand new truck going down the assembly line and it was at the dealership the next day. Imagine that.

   These companies CAN help you, most of the time they just WON'T

    Mike

    

Donald80SN wrote: seacamper wrote: I was responding to Donald about giving the boat up for the whole winter. It does not matter if he's from Canada. Tom    Seacamper, I never said for him to give up his boat for the entire winter. I also stated nothing about him being treated differently because he is from Canada. I also stated that if it were me. I based this on his statement that he had special ordered the boat with all of the options and specific color combos. It sounds like he was very satisfied with the apprearance of the boat. That may not be the case with another boat. I also work for a World Wide Manufacturing Company and I know how warranties work. Donald

Hey Donald,
Sorry, I just re read your previous post and I must have just misread your reference to "the season" and thought you meant for him to give up the boat for the season meaning winter. My bad. Also, the reference to Canada was based on my first screw up. I hope this works out for Actman.
As far as the warranty, how should this work? How many tries and how much time do they get, and does the warranty run concurrent with all the wasted time?
Tom

I have been reading all the posts on here as well as on the other forum and everyone is entitled to there own opinion. I was told by my dealer as well as CC to continue to use the boat till they could come up with a fix/solution. Would it really make sense to leave it at the dealer from the day I received it to today and beyond and not have a boat for the summer? I have been very patient about this issue because I was told by the owner of the dealship, Correct Craft and at the time PCM that they would make it right no matter what it takes. They all worked on this however at times they had no solutions to try and alot of time went by. More time then from reading posts on here that most people would like if they were in this situation. Yes I could get mad and upset trust me on that! However they did not turn there back on me ever and avoid my quest to have this resolved. The head of customer service has been one of the nicest guys I would ever like to meet and will plan on meeting in person this spring. However he cannot make it all happen the way I see it as well as many others who have contacted me. He can only make recommendations to his superiors in hopes of getting it all resolved for both partys. I have been give two options and now do to the dealer going away, it will be two more weeks of waiting on this.
Yes times have changed with CC.

I remember attending a pro tour stop in Canada and having the privilege of having lunch with Ralph Meloon Sr the president at the time of Correct Craft along with my father. My memory is strong to this day of meeting a warm kind hearted carring person.
I felt so proud to be a Nautique owner at that time. He extended his friendship to me and my father that day. Just by talking with him I had the stongest feeling that he would continue to make the best boats possible and continue to give the best customer service just as his father had done many years earlier. Sometimes that kind of relationship is lost between presidents of companys and there customers. That really needs to return. I think everyone would agree on that!

The 2010 SN 200 that Actman bought and paid for was delivered defective. This is not an opinion it was confirmed by the dealer and the dealers mechanic.

If Correct Craft gave him a 2011 what do they lose? They made their money on the initial sale as did the dealer. They can take the 2010 back, figure out what is wrong with it and turn around and sell it as a demo. They move another boat off the line everyone is happy and nobody loses any money.

Seriously, how is offering to take the boat back to the factory doing anything at all for their customer? This boat is defective, it has already had one transmission change. Taking it back is something they should have done after the transmission change did not fix the problem.

Actman is now sitting on a boat that he cannot sell. CC had all summer to do the right thing and in reality are just being the bully on the block. If they don't want to replace his BROKEN boat with a replacement then just give him his money back.

Sorry if this sounds a little strong but I followed this thread on PN and Actman has kept his cool for over 3 months while CC and the dealer tried to fix a boat that should NEVER HAVE BEEN DELIVERED!

How did this boat pass CC's in water, JD Power award winning, quality control inspections?

I have purchased 4 new 196's (99,02,05,09), plus an 05 for our club and never water tested any of them before writing the check. Being a Correct Craft meant that it was going to be right and if there was some freak anomaly CC would make it right. Times change.

If it goes back to the factory then it's a much better/controlled working environment, with everything they need to correct the issue.

I would like to see a Youtube video of the noise. Let's hear the noise instead of the extraneous BS about wearing Nautique sweater on inside out(that's a joke)

Some basic troubleshooting tips:
There are stethoscopes you can use to track sources for noise.
I also used a video camera for the same purpose = the cam mic to pinpoint noise (Range Rover suspension squeak).
Decouple the drive-shaft, likely the noise disappears - would have saved the tranny replacement exercise.

They might be wanting the laser check the alignment again. But until I hear the noise it's difficult to theorize. After all these years I am batting a pretty good average on troubleshooting from sounds (both cars and boats).